Experience:
No experience
Employment Type:
Part time
Posted:
1/12/2017
Job Category:
Customer Service
Customer Service Advisor - General Application
Sitel | Plymouth, California
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Job Description

About Us

As Sitel goes from strength to strength, the UK and Ireland region is now expanding by opening a brand new site in the Devon city of Plymouth. This is a fantastic opportunity to really make a mark as part of the site leadership team in Plymouth, leading a campaign, driving operational excellence and establishing a people focused culture. You will be involved in the set up of a brand new site with scope for 700 FTE, as well as being part of the South West management team.

 

#whysitel?

SITEL is a global telecommunications firm that works in partnership with big brand names. Working in partnership with firms which pride themselves on delivering a premium service, SITEL provides first rate customer service and telecommunications solutions to further our client’s customer service practice and ethos. With sites stretching from Canada to New Zealand and over 72,000 employees worldwide, SITEL provides a dynamic and supportive environment within which to work, develop and progress. Whether you would like to continue your career in a customer service focused operation, are interested in learning and development or have always seen yourself as a future IT professional, SITEL provides a career map through which the possibilities are refreshing and progressive.

A day in the life of a Customer Service Advisor

As a  customer service advisor at Sitel, you are at the forefront of delivering a fantastic service for our clients and customers every day, on every interraction.  Our campaigns range across retail, electrical, service, fulfilment and more and we aim to align all applicants to teh right campaign for them. 

We are able to offer full time and part time work, with contracts ranging from 16 hours per week to 40 hours per week. We also offer a range of permanent and fixed term contract work to suit the needs of our associates. Our part time work mainly focuses on evening and weekend shifts, whilst full time shifts depend on the nature of the campaign. 

 

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)