Experience:
No experience
Employment Type:
Part time
Posted:
1/2/2017
Job Category:
Customer Service
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Customer Service Professional - Lake City, FL
Sitel | Lake City, Florida
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Job Description

About Us

Sitel is looking for qualified candidates (seasonal and permanent) to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. 
A job at Sitel is exciting, fast-paced, and offers many growth opportunities to advance your professional life.

Job Duties

Our clients come from various industries including financial services, health/fitness, media services, retail, travel, and satellite service. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Upselling may be required.

Summary of Primary Job Responsibilities

For permanent employees, we offer:

  • Paid professional training
  • Medical and dental benefits for full-time employees
  • 401(K)
  • Vacation and holiday pay
  • Full-time and Part-time shifts
  • Employee discounts with Sitel's major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies.

 

Requirements:

  • Prior customer service experience preferred
  • Self-motivated and able to work independently
  • Excellent communication skills
  • Professional, articulate voice
  • Ability to multi-task in several computer applications while holding a conversation with a customer
  • Type 25 words per minute
  • Enjoy working in a fast-paced environment while maintaining a professional attitude
  • High School Diploma or GED required

Education

High School Diploma or GED

Experience Target

Prior Customer Service Experience preferred

Pay

Pay Rates will start a minimum of $8.15 an hour/ with scheduled increases.

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Lake City

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)