Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
1/2/2017
Job Category:
Customer Service
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Customer Service Representative - San Angelo
Sitel | San Angelo, Texas
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Job Description

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. 

With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries.

Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences. 

The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more

Summary of Primary Job Responsibilities

As a Customer Service Representative, you will be taking inbound calls within the guidelines and goals established by our clients and our center's management. The position consists of learning and retaining a working knowledge of accounts, gathering and verifying customer information, data entry, assisting customers with account specific information such as troubleshooting technical issues, billing inquiries, processing of payments, and explaining new products and services offered.

Experience Target

Prefer 2 years of customer service experience, but not required. Call center experience preferred but not required.

Knowledge/Skills/Abilities

• Must demonstrate excellent communication skills.
• Must demonstrate an enthusiastic approach to customer service.
• Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. 
• Ability to probe, assess customer needs, and appropriately resolve issues.
• Advanced problem-solving skills and ability to handle customer issues at a high level of complexity.
• Ability to adapt to a regularly changing environment and flexibility with scheduling.
• Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.

What We Offer

• Paid Training
• Opportunity for Advancement
• Bonus Potential
• Medical and Dental benefits after 90 Days
• 401(k) company match
• Comfortable work environment
• Friendly atmosphere
• On-Site Activities
• Discounts with local businesses
• School schedule accommodations

Pay Rate

Starting at $10.20/hour effective May 8, 2016 depending on the line of business you are hired. Bilingual English/Spanish speakers get $1/hr extra differential. Opportunities for merit increases at 90 days, 180 days, 1 year, and 2 years.

Others

For more information text Sitel to 51893

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San Angelo

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)