5+ years of experience
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Employment Type:
Full time
Job Category:
Inbound Contact Centre Representative- St Catharines
Sitel | Mentor on the, Ohio
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Job Description

About Us

Are you looking for a company that can provide steady hours, excellent benefits, career growth, comprehensive paid training program and great incentive opportunities to increase your take home pay? If you said yes then Sitel is the right company for you!


With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries.


Sitel has been a leading employer in the Niagara Region for over 15 years, and we take pride in our ability to promote from within by training and developing our employees for their career goals! Learn the business to grow in the business is our saying!! We will prepare you for your new career!

Job Summary

Our clients come from various industries including financial services, health/fitness, media services, retail and travel.

Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubleshooting. Up-selling products or services may be required.

We Offer

  • Sales Incentives
  • Shift Premiums for evening and weekend shifts
  • Healthcare/Vision, Life, Prescription coverage for full time employees
  • Career Advancement Opportunities
  • Comprehensive Paid Training Program
  • RRSP Contribution
  • Vacation and holiday pay
  • Local employee discounts


  • Self-motivated and able to work independently
  • Excellent verbal and written communication skills
  • Professional, articulate voice
  • Ability to multi-task by working in several computer applications while holding a conversation with a customer over the phone
  • Ability to type 25 words per minute
  • Enjoy working in a fast-paced environment while maintaining professionalism with the customer
  • Ability to work afternoons and weekends


$11.75/hour ($12.50 - $13/hr with shift differential included for evenings and weekends) with an opportunity to increase that wage through our uncapped incentive programs.

Career Opportunity

You deserve an opportunity that provides exceptional benefits and security with room to grow.


Now is the time to take control of your future!


Walk-in candidates are always welcome. Please ensure you come in from 9a-4:30pm so we can ensure you are assisted appropriately


Sitel is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted by a Recruiter for an opportunity for an interview, please advise us of any accommodations needed to ensure your accessibility needs are met throughout this process. Any information received relating to accommodation will be addressed confidentially.


We thank all applicants and advise that only those selected for an interview will be contacted.

Applications Steps

Application Process


Saint Catharines



    Experience Target

      Specialized Certifications

        About Sitel

        SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)