Experience:
No experience
Employment Type:
Part time
Posted:
1/2/2017
Job Category:
Customer Service
Customer Service Representative - Knoxville, TN
Sitel | Knoxville, Tennessee
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Job Description

About Us

A company with a Vision. Co-workers with a Passion for their job. A position with Purpose. That's what makes Sitel different. If you want to be a part of this culture and take your career to the next level, apply today! This is a seasonal employment opportunity. Hours of operation are 8:00am - 12:00am, 7 days a week. Employees will work shifts within these hours of operation. Rewards and recognition are built into our company culture!

Summary of Primary Job Responsibilities

Are you looking for a position where you can increase use your customer service skills assisting customers with questions regarding their billing statements and billing options? Sitel is looking for Customer Service Representatives to work in our inbound call center.

What is in it for you?

Paid Professional Training
Medical and dental benefits for full time employees
401 (K)
Vacation and Holiday pay
Full time shifts, Part time shifts, Day and Night shifts
Employee discounts with Sitel’s major brand-name partners including consumer electronics companies, PC manufactures, satellite television providers, mobile communication companies and more.
Ability to earn extra income through our Employee Referral Program

Now is the time to take control of your future!

Education

Must possess a High School or GED

Knowledge/Skills/Abilities

Must have excellent communication and customer service skills, the ability to communicate via video, basic computer skills, be dependable, reliable and able to perform duties with minimal supervision. The ability to interact positively with peers and supervisors and handle stressful situations with professionalism is a must.

Experience Target

•Excellent verbal and written communication skills including proper grammar and ability to accurately type at least 40 words per minute 
•Positive customer service skills and orientation
•Strong evaluation and problem solving skills
•Demonstrated proficiency with using data-input systems and applying computer applications (e.g. operating systems, browsers, phones and searching an information database)
•High sense of personal responsibility and ownership

At least 6 months of previous sales and call center experience required. Previous customer service experience preferred. 

Pay

$8.25-$13.00 per hour. Pay based on location and campaign

Others

Major medical, dental, vision, and life insurance is available after 90 days. 
Hiring process includes job preview, pre-employment assessments, interview(s), background check and drug screen. 
 

Sitel is an Equal Opportunity Employer.

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Knoxville

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)