Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
1/2/2017
Job Category:
Sales
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Sales and Service Associate - Corning
Sitel | Corning, New York
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Job Description

About Us

Are you ready to join our friendly, fun, inbound call center environment as a Sales Associate? We are looking for energetic individuals who… 

•Enjoy watching TV shows, sports and/or movies… 
•Love talking about TV shows, sports and/or movies… 
•Are motivated by rewards, incentives, contests and drawings for sales efforts… 
•Want to feel valued by their employer… 

Sitel is currently seeking talented people who share a passion for our product, and enjoy providing exceptional customer service. A job at Sitel is exciting; fast paced, and offers many growth opportunities to advance your professional life. 
 

Summary of Primary Job Responsibilities

Sitel’s Sales and Customer Service Representatives assist customers who potentially want to change their programming options. Each call is an opportunity to discuss features and benefits, informing customers of current TV or movie channel promotions while providing an outstanding and personalized customer experience. 


•This is an inbound sales program. Sales Associates handle questions via the telephone addressing billing, upgrades or programming issues for satellite client. 
•Effective communication skills with strong customer service acumen 
•Navigate multiple tools and systems while interacting with customers 
•Strive to deliver an excellent customer experience by listening attentively; solving issues and addressing needs 

Education

High school diploma or equivalent

Experience Target

Prior customer service experience preferred; 6 months sales experience required.

Knowledge/Skills/Abilities

•Self-motivated and able to work independently 
•Demonstrated sales aptitude, must be comfortable making the pitch and overcoming objections 
•Enjoy working in a fast-paced, flexible work environment while maintaining a positive customer service orientation 
•A continuous improvement mindset, we are always looking to do things better! 
•Very comfortable learning new computer applications; must have the ability to multi-task in several computer applications while holding a conversation with a customer 
•Professional and articulate voice 
•Excellent verbal and written communication skills 
•Accurately type 25 words per minute 
•Enjoy working in a fast-paced environment while maintaining a professional attitude 

Requirements

•18 years of age or older 
•Must be able to successfully pass a criminal background, credit and drug screen 

Pay

Agents start $9.50/hr. ($.25 increase @ 90 days, $.50 @ 6 months which is $10.25/hr and additional $.25 upon reaching 1 year). Sales Associates receive a base pay and the opportunity to earn a bonus of up to $500 plus per month based on performance. As an added bonus for joining our team you will receive FREE satellite TV services (Premium Package) – valued at $1.54 more per hour or $260 per month.

Perks and Benefits

Perks and benefits include: 

•Free satellite TV service 
•Monthly sales incentives 
•Other sales incentives, contests and prizes for performance 
•Salary increase for tenure •Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities 

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Corning

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)