No experience
Employment Type:
Full time
Job Category:
Customer Service
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Integrated Sales and Service Professionals
Sitel | Hamilton, Alabama
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Job Description

About Us

Sitel Hamilton is growing and we are looking for YOU!! We are located at 500 Industrial Drive Hamilton, Alabama.

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Summary of Primary Job Responsibilities

•Answers inbound calls to deliver world class customer service by building customer satisfaction & loyalty
•First call resolution of customer issues/inquiries by identifying the best solution and utilizing all resources, tools and technology provided by the client and contact center 
•Enhance the customer experience by proactively staying abreast of services and policy changes in order to provide information on new products 
•Other duties as assigned 


High school diploma or equivalent

Experience Target

•Excellent verbal and written communication skills including proper grammar
•Positive customer service skills and orientation
•Strong evaluation and problem solving skills
•Demonstrated proficiency with using data-input systems and applying computer applications (e.g. operating systems, browsers, phones and searching an information database)
•High sense of personal responsibility and ownership



•Dependable, reliable and able to perform duties with established procedures and with minimal supervision 
•Ability to overcome customer objections while maintaining a positive attitude
•Ability to interact and maintain a positive approach when communicating with customers, peers and supervisors
•Willingness and ability to learn quickly as well as keep up with the changes in policies, the client’s products and/or services
•Ability to navigate and multi-task with a variety of applications while conversing with the customer
•Ability to handle difficult interactions and deescalate as needed
•Ability to meet goals in a lively, constantly changing work environment
•Ability to work in a diverse environment and resolve conflicts constructively 


Starting pay rate is $10.00 per hour.


Sitel offers the following:
• Paid Training
• Opportunity for Advancement
• Comfortable work environment
• Friendly atmosphere

Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process. 

Additionally, once you complete the employment application, you will immediately be prompted to take an assessment which will take 45 minutes -1 hour to complete. If you are unable to complete the application and assessment in one setting, you will be able to access the assessment from a link in an email that will be sent to you. Please complete the assessment as soon as possible after submitting the application.

If you have any questions during the application or hiring process, first refer to any email received for answers or contact information.



About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)