Experience:
No experience
Employment Type:
Full time
Posted:
1/2/2017
Job Category:
Customer Service
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Call Center Customer Service Representative - Norman
Sitel | Norman, Oklahoma
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Job Description

About Us

Competitive wages starting at $10.30 per hour with an additional incentive to earn up 10% monthly income based on performance, not on sales or commission!

We are looking for friendly, professional individuals for a financial services campaign. No auto-dialer or outbound calls, all of the customer calls are incoming. No sales or collections required. This is not telemarketing, the CSR position is primarily assisting customers with their questions and their accounts. Sitel provides training, guidelines, and goals to ensure that you are truly successful. 

Why should you join our team? 
Sitel provides a true foundation for personal and professional growth. We also offer opportunities for advancement and generally fill leadership positions from within the company. We offer competitive pay packages and a fun and exciting work environment, and we would love to have you come and join our Sitel family.

Summary of Primary Job Responsibilities

• Answer inbound calls within guidelines/goals established by the client and contact center management 

• Consistently achieve call quality score goals to meet client and customer satisfaction goals

• Multi-task in several computer applications while holding a conversation with a customer

Experience Target

• Customer service experience with a minimum of 6 months

• Call center experience a major plus

• Must have a stable work history

Knowledge/Skills/Abilities

• Dependable, reliable and able to perform duties with minimal supervision 

• Ability to interact positively with customers, peers, and supervisors

• Professional, articulate voice 

• Must be able to use multiple computer applications while communicating with customers 

• Open schedule availability  

• Ability to type a minimum of 25 WPM

Pay Rate

• $10.30 per hour plus bonus opportunities

Education Requirements

• High school diploma or equivalent required

Other Requirements

• Sitel requires pre-employment drug tests, background and credit checks

Benefits and Perks

Excellent Benefits: Medical, Dental, Vision, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability

Awesome Perks: Paid Training, Opportunity for Advancement, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Employee Discounts, Comfortable work environment, Friendly atmosphere, Casual Work Attire, and more.

Application Process

Application Process


Most communication throughout the application and hiring process will be via email. Please enter a valid email address and check your email often throughout the process. 

Additionally, once you complete the employment application, you will immediately be prompted to take an assessment which will take 45 minutes -1 hour to complete. If you are unable to complete the application and assessment in one sitting, you will be able to access the assessment from a link in an email that will be sent to you. Please complete the assessment as soon as possible after submitting the application. 

Finally, after completing the background check and initial offer all candidates will receive an EMAIL notification with the next steps in the hiring process once the background has completed.

If you have any questions during the application or hiring process, first refer to any email received for answers or contact information.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)