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Employment Type:
Full time
Job Category:
Customer Service
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Customer Service Professional - German Speaker
Sitel | Warsaw, Illinois
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Job Description

About us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit sitel.com to learn more.

Primary Job Responsibilities

Telephone and e-mail customer support to German speaking Customers/Clients within Contact Centre environment.
We have currently 3 vacancies open:

1. telephone and e-mail support to users of auctioning site
2. first line of technical support for RTV equipment users
3. administrative and logistic support to users of IT goods


  • Native/fluent German, both written and verbal;
  • Excellent interpersonal skills;
  • IT literate (Windows, MS Office suite);
  • Team work oriented;
  • Professional telephone manner;
  • Experience in CC environment or Customer Care would be an asset.

We offer

  • Complete training for supported products;
  • Good work conditions, stable employment – full time contract (40 h/week);
  • Internal promotion opportunity;
  • Friendly, multinational work environment;
  • Relocation and social package


About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)