No experience
Employment Type:
Full time
Job Category:
Human Resources
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HR Manager
Sitel | Eton, Georgia
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Job Description


  • Manages human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance.
  • The Manager is responsible for developing and supporting retention initiatives by executing programs developed to improve employee morale and attrition. 
  • In addition, the Manager acts as a leader in the site providing guidance and counsel to the operations management team. 
  • Manages, coaches, and develops site HR team and serves as a mentor to other HR professionals.



  • Generally 5 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment.
  • Experience managing, coaching, and developing others.
  • Experience demonstrating extensive knowledge, interpretation, and application of employment laws.
  • Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance.
  • Prior experience delivering HR training and development programs.
  • Demonstrated success in conducting behavioral interviews and management talent assessments.  Experienced in leading positive change.
  • Call Center industry experience preferred.
  • Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills.
  • Success in developing and making compelling written/oral proposals.
  • Strong problem solving/consulting skills.
  • Excellent time management skills.
  • Excellent planning and organizing skills, especially prioritizing multiple projects/tasks.
  • Demonstrated listening skills.
  • Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access,
  • PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed. 
  • Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates.
  • Ability to serve as an associate advocate while balancing the needs of the clients and the company.
  • Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure.
  • Demonstrated ability to effectively deal with ambiguity.
  • Ability to develop strong business relationships.
  • Proven ability to influence associates at all levels.
  • Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership.
  • Understanding of and ability to ensure compliance.
  • Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients.
  • Confidentiality is critical.
  • Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented.

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)