Experience:
No experience
Employment Type:
Full time
Posted:
7/25/2016
Job Category:
Customer Service
Customer Service Representative - Albuquerque
Sitel | Albuquerque, New Mexico
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Job Description

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Summary of Primary Job Responsibilities

We are looking for friendly individuals with computer and customer service experience to service our Global Satellite client customers. This is an excellent opportunity for anyone looking to advance your career quickly in our friendly and fun, call center environment!


• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Representatives are required to upsell and make save offers with each customer interaction. This is a sales and retention based campaign.
• Other duties as assigned.

Education

High school diploma or equivalent

Experience Target

• A minimum of 1-year customer service experience. 
• Call center experience a plus.

Knowledge/Skills/Abilities

• Dependable, reliable and able to perform duties with minimal supervision. 
• Ability to interact positively with customers, peers and supervisors. 

Special Certifications

Sitel requires pre-employment drug tests, background and credit checks.

Pay Rate

Agents start $9.25/hr. ($.25 increase @ 90 days, $.50 @ 6 months). Bonuses are available monthly based on sales and saves performance in some campaigns.

Perks

Employee Discounts, Inbound Calls Only, No Outbound Sales, No Collections, Paid Training, Casual Work Attire, Promotion Opportunities and more. 

 

Other Excellent Benefits: 
Medical, Dental, Vision, 401(k) Plan, Paid Holidays, Paid Vacations, Life Insurance, Flexible Spending Account, Short-Term Disability, Long-Term Disability

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Albuquerque

About Sitel

SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers. (Source: 10-K)