Call Centers & Business Centers
Customer Relationship Management Software(CRM)
Software Development & Design
1-3 years of experience
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This site employs approximately 500 people. Accounts include banking, credit card, and healthcare clients, including some Fortune 500 Companies.
Customer Care Centers handle calls for several large companies, supporting a variety of industries. Teams consist of approximately 20 agents and a Coach. The majority of an Agents time is spent on the phone answering customers questions and helping them solve their problems. As an Outsourcer, we provide service based on our clients requirements.
APPLY AT .... www.sitel.com
Sitel Ranked as Top Global BPO Provider in 2011 Global Services 100 List 7th Year
Sitel Named No. 1 Global Contact Center Provider for Second Year in a Row
2009 Black Book of Outsourcing
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
These are the types of questions we encourage our 60,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...
You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
Our growing company is currently seeking Inbound Customer Service Representatives for our Asheville, NC location; must be able to work nights and weekends.
As a Customer Service Associate, you will be taking inbound calls within the guidelines/goals established by the client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.
A minimum of one-year previous customer service experience; six months in a call center environment is preferred.
Must demonstrate excellent communication skills.
Must demonstrate an enthusiastic approach to customer service.
Familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. Keyboard skills required.
Ability to probe, assess customer needs, and appropriately resolve issues.
Ability to change troubleshooting approach based on customer knowledge.
Ability to adapt to a regularly changing environment and flexibility with scheduling (including afternoons, evenings and weekends).
Sitel is an Equal Opportunity Employer, a Drug Free Workplace and an AARP featured employer.
Sitel offers the following:
Opportunity for advancement
Employee referral bonus
Benefits after 90 Days
401K Retirement Plan
Comfortable work environment
Opportunity to work overtime
Must complete an online application for consideration at: www.sitel.com
SITEL Corporation (SITEL) is engaged in providing business process consulting, outsourcing and technology to clients in the automotive, consumer, financial services, government, insurance, technology, telecommunications, travel and utility sectors. SITEL specializes in designing, implementation and operation of multi-channel contact center solutions. The Company provides customer acquisition, customer care, technical support and risk management services on an outsourced basis, as well as operational and information technology professional services for both outsourced and in-house contact centers.