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Digital Manager - App
Singtel | South Base, Georgia
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Job Description

The way our customers use technology to connect, communicate and consume content is changing, and so are we.  Optus is no longer just a traditional telco, we’ve transformed in to a mobile-led multimedia company that delivers content and experiences like no other. 


Are you passionate about creating outstanding digital customer engagement experiences?

The Digital Manager, App is responsible for working across Optus to ensure the ongoing development of the My Optus App supports the delivery of an omni-channel, personalised communications approach which maximises digital engagement opportunities.

In this role you will source and consolidate requirements from the Digital Customer division and communicate them effectively to the My Optus App team and drive the delivery of capability and initiatives which in turn drive app adoption, customer engagement, user retention and digital self-service.  As our Digital Manager, App you will also proactively identify opportunities for development of the App based on global best practice and business objectives.


Delivering a world class digital customer experience! With the My Optus App at the centre of our customer communications strategy, this is an awesome opportunity to drive strategic and tactical projects to identify and incorporate new capability into My Optus App, drive project related production changes, monitor the quality of campaign aspects, monitor and report on performance of app features and initiatives, and provide key recommendations with the overall objective of delivering a world class digital customer experience.  This role requires a balance between the ability to influence and clearly articulate strategy to multiple stakeholders and a hands-on attitude relating to implementation for exceptional end-to-end customer experience outcomes.


What are we looking for?

·         Our Ideal candidate is passionate about digital with strong technical experience and a guru on app and mobile marketing best practice with in-depth knowledge customer experience personalisation and optimisation, usability, and up to date on the latest ecommerce trends.

·         You will also have an intimate understanding of the digital customer and will work with the Digital Customer Performance Team to ensure detailed and accurate reporting on key app insights to inform and guide the digital strategy for app development and initiatives.

·         As a person you are a confident self-starter with outstanding stakeholder management skills. You will demonstrate your ability to influence change for Optus’ future success.

·         You will bring extensive Digital Project management & Digital Marketing experience from a similar large fast paced consumer organisation, Consulting or Digital Agency environment.

·         Your in-depth experience in app and digital channel delivery and strong understanding of mobile, customer insights and 1:1 marketing communications will be key to your success.


Why Optus?

Culturally, Optus is a place you can bring your authentic self to work, where you will be rewarded for sharing ideas and where you can carve out your own career path. In return we ask that you’re open to new ideas and new ways of working to help us deliver exciting, effortless and connected experiences for our customers and our people.


Optus recognizes the importance of attracting and retaining the best people, so we offer innovative salary packages and benefits, including sales, service and performance awards. What next? Apply now to become part of our team

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