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Commercial Manager - Retail Projects
Singtel | South Base, Georgia
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Job Description

Join a company dedicated to your career development.

At Optus our vision is to lead Australia in outstanding customer experience and we believe our people are at the heart of this. We are passionate about creating a climate that encourages our people to achieve their best - personally and professionally.

We have an exciting opportunity for a Commercial Manager to join the Retail Operations team on a 12 month Secondment.


The Customer Commercial team is responsible across all channels, all products and contact centres for developing deep performance insights, setting and managing operating budgets, delivering robust driver based forecasts and driving operational excellence across the Customer business unit.


The Retail Commercial team is a subset of this team and is responsible for all cost centre management, channel specific business case evaluation and performance management of activities related to the Retail Property division. The Retail channel comprises a ~370 store footprint that includes retail company owned and franchise / dealer stores.


The Commercial Manager, Retail Operations will be expected to:

  • Oversee the performance reporting of all retail OPEX and CAPEX related initiatives such as frontline labour productivity, head office retail support, rent, retail fitout and retail operation systems. The role will also drive the labour productivity and the retail operation systems agenda.
  • Lead a team to provide commercial business case and decision support on retail specific issues such as retail viability, opening / closing distribution, greenfields and relocations. Responsibilities include the development and maintenance of complex financial models and business cases ensuring that inputs and assumptions are of high quality and that outputs are of high credibility, as measured by senior business stakeholder buy-in.
  • Possess outstanding written and oral communication skills to proficiently communicate in a compelling and effective way detailed aspects of the financial models and business cases as well as any insights and recommendations derived from the analysis.
  • Provide sound operational performance metrics and benchmarking to assist in the running of the Retail Channel.
  • Lead the monthly Business Performance Review (BPR) for Retail commercial to ensure inputs, analysis and drivers are complete and submitted on time.


The role requires an individual who can demonstrate a high degree of commercial acumen, a good understanding of common strategic planning frameworks and methodologies, excellent problem solving and analytical ability, excellent ability to prioritise work and time management across multiple projects, ability to work under pressure and to follow tasks and ideas to completion, and a high degree of flexibility and adaptability in order to respond to changing needs.


At Optus we offer a working experience like none other. We have a variety of benefits including discounts on Optus products and services, salary packaging, sustainable transport options, career development tools and lifestyle benefits. For more information on what Optus can offer you, please visit optus.com.au/careers and click on "Working at Optus".

Heads Up!!
Due to the fast paced nature of the Optus business, our vacancy close dates may be subject to change. Don't delay, make sure you apply as soon as possible. We will assess applications as they are received.
One last thing, Optus operates a direct sourcing model so no agency introductions, sorry folks.

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