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Employment Type:
Full time
Job Category:
Customer Service
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Manager, Customer Loyalty and Value Management
Singtel | South Base, Georgia
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Job Description

Join a company dedicated to your career development.

So, Why Optus?


We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer service, our challenger spirit, teamwork, integrity and personal excellence.


We’ve put a lot of investment behind innovation, and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.


Consumer Australia


Consumer Australia serves more than ten million customers each day and is the only carrier in Australia to own and operate three types of network infrastructure – mobile, fixed and satellite. 


We provide customers (consumer and SMB) with a range of services including mobile, telephony, business network services, fixed and wireless broadband, satellite services, as well as entertainment and subscription television.


Manager, Value Management


The Loyalty and Customer Value Management (CVM) team, within Marketing and Product, are accountable for managing all aspects of the existing customer base management strategy, from sales to the base and revenue optimisation to retention and loyalty program management, all with the dual objectives of maximising profitability (in year and longer term) and customer experience. 


The Manager, Value Management is accountable for designing and delivering information capability that synthesises a deep understanding of customer behaviours, market opportunities and product economics to drive optimised decision-making for balanced business and customer outcomes.  The Manager, Value Management will perform analyses and work with the Loyalty and CVM functional teams to construct a consistent, fact-based business optimisation framework across our key products. 

Who are you?


First and foremost, we are looking for a passionate individual who loves delivering game changing solutions to consumers. Your passion will be complimented by around 8 years of experience in a marketing or commercial environment in product and strategy.


You will have knowledge of the Telco industry, and understand the topic of customer lifecycle and value proposition development.


You will also have demonstrated experience in driving programs that drive business outcomes.


You will have demonstrated experience and passion in product and customer profiling and segmentation for optimised targeting, as well as analysis and forecasting for cross-sell, churn, upgrades and up-sell. Key to your success will really be understanding customer behaviours and how it impacts their loyalty with an organisation.


Further to this, your passion for Customer Experience will have seen you deliver your solutions through the eyes of a customer.


This will also see you deal with a range of stakeholders, so your ability to build relationships will be coupled with your desire to consult and influence.


This role will give you the opportunity to make a real difference, so, what are you waiting for? Click the Apply Now button!


Employee Benefits


Working at Optus will provide you with a range of benefits that will enrich your personal and professional life. With features such as a range of on-site Health and Wellbeing specialists, financial advisers, company discounts and child care services, we ensure that we provide you with a safe and productive work environment.


Click here to find out more about what it’s like to work at Optus.

Heads Up!!
Due to the fast paced nature of the Optus business, our vacancy close dates may be subject to change. Don't delay, make sure you apply as soon as possible. We will assess applications as they are received.
One last thing, Optus operates a direct sourcing model so no agency introductions, sorry folks.

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