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Manager, Mobility Transition
Singtel | South Base, Georgia
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Job Description

Join a company dedicated to your career development.

What’s new at Optus? 


Exciting times at Optus… the convergence of information technology, media and connectivity is changing the nature of our business. We continue to look for increasingly innovative ways to use convergence to improve our customers and their employees lives and businesses. Our ambition is to deliver game-changing experiences and meet the demands of a rapidly adjusting market, this is reflected by the work we’re doing to move beyond the current boundaries of technology solution delivery.


About the role: 


The Manager of Mobility Transitions is responsible for the overall delivery of timely & accurate mobile porting, provisioning, and all mobile hardware delivery of Optus Business customer transition projects.  The Manager will take a proactive approach to reducing rework & delivery timeframes from new business through to business as usual organic growth. As well as delivering services within the BAU operational frame work this role will be required to be involved in Pre-sales activities by outlining and creating complex customer transition solutions and providing transition IP to assist sales in RFP responses and presentations.


Must haves: 


You will possess a broad understanding of mobile & provisioning technologies and have the ability to effectively translate customer requirements to business outcomes. You will drive productivity and quality performance against KPI targets and monitor results. This exciting opportunity is also  responsible for ensuring operational performance  by vendors is aligned to the contractual and strategic direction provided, and all KPI's are met. 

Strong stakeholder management skills are essential to ensure effective business outcomes by managing relationships with internal departments such as Sales, Marketing & our strategic Third Party logistics supplier who manages hardware distribution. 


The successful candidate will be responsible for:


  • Developing business cases to justify capital expenditure towards the delivery or transition of fleet services.
  • Accountable for the end to end delivery from lead to contract to hand off to BAU of mobile fleets and services into Optus Business - (Includes the management of virtual or teams to achieve delivery).
  • Support the overall customer experience strategy by delivering accurate and seamless customer activations.
  • Partner with Sales and Marketing to understand targets / forecasts / gaps and ensure provision teams.
  • Work closely with OB Product Marketing to develop processes and ensure business readiness for the provisioning of new mobile products and release of new devices (e.g. iPhone, iPad, Blackberry).
  • Work closely with OB Marketing, Device Supply Chain and Logistics to ensure the supply of mobile hardware, SIMs and MSNs is aligned to OB forecasting and Sales targets.


We aren’t just a Telco anymore; we are a company of innovation, we have moved to the forefront of technology and entertainment. We are a part of the digital disruption, changing the way we deliver media services and content to you; continuing to create experiences that move you.


If this sounds like you, then we’ll be excited about seeing your application.

Heads Up!!
Due to the fast paced nature of the Optus business, our vacancy close dates may be subject to change. Don’t delay, make sure you apply as soon as possible. We will assess applications as they are received.
One last thing, Optus operates a direct sourcing model so no agency introductions, sorry folks.

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