3-5 years of experience
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Employment Type:
Full time
Job Category:
Software Development
Digital Production Coordinator
Singtel | South Base, Georgia
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Job Description


At Virgin Mobile, we stand for giving our customers amazing value with a smile and making a difference. We have a cheeky sense of fun, love challenging the status quo and we believe people are our greatest asset. Virgin Mobile is a very special place to work and our mission to be Australia’s most loved brands.


What do we look for in a Virgin Mobile person? You’re a friendly, inquisitive, honest and enthusiastic person! Think you got what it takes? Then read on.


The Gig

You’re a digital ninja, with 4+ years of experience in digital production, who can manage the end-to-end delivery of remarkable content and online campaigns to customers via the Virgin Mobile’s digital platforms.


The role will work as part of the Digital Platforms team and be accountable for delivering online product information, optimising site performance and creative to meet our conversion targets for sales and service, as well as improvement in online capabilities and acting as the Digital lead in key Go-to-Market and Agile projects.

The success of this role is measured in digital sales, self-service and Net Promoter Score performance and overall customer satisfaction with Virgin Mobile’s digital properties.


What you’ll be responsible for

BAU Deliverables

  • Act as first point of contact for problem resolution of web tickets meeting Service Level Agreement (SLA) for website content updates.
  • Using multiple Content Management Systems (CMS) and bespoke e-Commerce platforms to deliver a wide breath of content updates
  • Content production for virginmobile.com.au, eCommer and Self-Service, including product and promotional offerings, brand and acquisition campaigns. Planning and delivering the end-to-end digital execution.
  • Write briefs and collaborate with creative team to craft copy and design for promotional pages across the sites
  • Secure legal approval for all new web elements
  • Subject matter expert on Search Engine Optimisation (SEO)


Project Deliverables

  • Act as first point of contact for technical issues that affect the website and eCommerce platform
  • Represent the digital requirements for projects and new product initiatives
  • Deliver CMS configuration for projects as required
  • Engaging with Applications Development team member as required.
  • Work with UX and Analytics functions to ensure all deliverables are tested to meet SEO, Accessibility and Usability standards. As well as report back on results and benefits delivered.


Stakeholder communication

  • Consult and inform relevant stakeholders to solve product, pricing and general user experience issues.
  • Communicate timelines and planning calendar for all web activities to relevant stakeholder, including pricing,  promotional tactics, redesigns and campaigns
  • Be the voice of digital experience in go-to-market cross functional meetings, technology and product projects, marketing and brand campaigns, ensuring that these stakeholders receive high quality service
  • Ensure that all new content deployed meets Brand guidelines, SEO best practices, WCAG AA+ compliance and Usability heuristics.


You’ll fit the part if you’re someone who:

  • Has a passion for the web and all things digital
  • Thrive in a lean, fast paced and changing environment
  • View collaboration as essential to your work
  • Clearly see things from the perspective our customers
  • Utilize the power of data to inform decisions
  • Continually refine their practice and process
  • Has hands-on experience working for leading digital brands


In return you get a wild ride at one of the most legendary brands. Sure, you get a salary, a performance bonus and benefits plus you’ll earn experience that will elevate whatever you've got on your portfolio at the moment. You also get the chance to work with a talented bunch of people, just like you, who are re-shaping the industry and believe that mobile can be a force for good.


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