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Manager Market Insights
Singtel | South Base, Georgia
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Job Description

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The Manager, Market Insights is a pivotal role in Optus Business (OB), supporting sound decision making across key teams including strategy, customer experience, marketing, sales and solutions through the timely and accurate provision of primary and secondary research. As part of the Customer Experience and Insights team, the role is expected to guide business strategy and initiatives through the delivery of market research, competitor intelligence and frontline insights.  


What makes you percfect for the role?


  • Tertiary qualified in a business, marketing, market research or psychology related discipline with post-grad studies / qualifications highly advantegeous; 
  • Several years of experience in market insights development and execution in the Australian ICT / Telco market; 
  • Ability to distil data into meaningful insights and identify sound recommendations to business strategy; 
  • Excellent understanding of ICT / Telco B2B behaviours, challenges and opportunities; 
  • Experience in communicating and influencing at all levels of the business, including at a senior level;
  • Ability to manage projects effectively to a budget and identify opportunities for cost efficiencies;
  • Ability to quickly build strong relationships and work with multiple stakeholders across the business and across vendors;
  • Consultative nature when dealing with stakeholders, customers and external primary and secondary research providers;
  • Anticipates difficulties and identifies contingency plans, with excellent presentation skills – written and verbal to exec level;  
  • Able to develop concise and well-structured insights narratives;  
  • Coaching and development skills, able to cultivate collaboration and team work; and
  • Able to deliver under time constraints and external pressures, as well as accept and adapt to constant change.


If this sounds like you, please apply in confidence via the online link



Heads Up!!
Due to the fast paced nature of the Optus business, our vacancy close dates may be subject to change. Don't delay, make sure you apply as soon as possible. We will assess applications as they are received.
One last thing, Optus operates a direct sourcing model so no agency introductions, sorry folks.

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