Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/18/2019
Job Category:
Customer Service
Client Service Manager - Building Automation -...
(This job is no longer available)
Siemens Corp. | Scarborough, ME
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Job Description

Organization: Smart Infrastructure

Business Unit: Regional Solutions & Services Americas

Requisition Number: 247492

Primary Location: United States-Maine-Scarborough

Assignment Category: Full-time regular

Experience Level: Entry level

Education Required Level: High School Diploma / (GED)

Travel Required: 50%

Job Description:

Siemens Smart Infrastructure is searching for an experienced Client Service Manager (CSM) to support our automation and mechanical services business in our Scarborough, ME office. The CSM is our single-source contact between our customers and Siemens internal operations. The CSM creates customer loyalty to the Siemens brand by managing all service agreement deliverables for our customers.

Responsibilities:

* Manage internal resources to exceed customer expectations while ensuring all contractual scope work is completed on time and within estimates and budgets.
* Complete multi-year maintenance (work) planning and scheduling utilizing customer interface, contractual documents, equipment operational manuals, personal site or equipment experience, known Siemens capabilities, and Siemens-provided software tools.
* Interface and communicate with our customers for Customer Loyalty and Quality Assurance activities. Communicate progress/status internally; create and execute improvement plans based on customer feedback.
* Perform or manage customer knowledge/training activities to improve product, equipment, or site understanding.
* Manage financial aspects of our service contract agreements ensuring continued profitability and cost containment for Siemens while ensuring that our customers perceive the value of the services we provide.
* Manage the contract renewal process end-to-end for stationary or stable year-over-year customers. Assist the Customer Sales Executive in the contract renewal process for large or growing customers.
* Provide cost viability approvals for estimated new or renewed service agreements.
* Manage billing and collection activities for the service agreements managed, as well as assist in the collection of other service activities such as Time & Material or Project work.
* Collaborate with our customers to consistently match known Siemens product and service capabilities with their business and facility needs
* Estimate, present, and attain customer approvals for automation or mechanical equipment repairs (Time & Material work).
* Estimate, propose, present, and attain customer approval for Moves, Adds, Changes, or Upgrades of automation or mechanical systems. (Project Work)
* Estimate, propose, present, and attain customer approval for Service Contract renewals of smaller automation or mechanical systems. (Service Agreements)

Required Knowledge/Skills, Education, and Experience:

* Required education: High school diploma, state-recognized GED, or state-recognized high school proficiency exam
* Required experience: Three years of building technologies contract management, project management, or construction management experience-or building technologies/mechanical services experience with demonstrable aptitude to be a successful client service manager.
* Required travel: 50% - Day travel
* Other requirements:
* Proficient in the use of a Business Software application such as Oracle, SAP or other (managing financial and / or equipment maintenance applications)
* Proficient in the use of standard business applications such as MS Office (Word, Excel), custom estimating platforms, customer loyalty applications or other service related tools.
* Strong organizational, verbal and written communication skills in English
* Individual must possess a valid Driver's license in good standing and be must be at least 21 years of age in order to participate in the Siemens vehicle plan.
* Ability to work in the U.S. without a need for current or future sponsorship.

Preferred Knowledge/Skills, Education, and Experience:

* Preferred education: Bachelor's Degree.
* Preferred experience: Project management experience and the ability to collaborate in a team environment.

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About Siemens Corp.

We are a leading international automotive supplier of electronics and mechatronics. As a development partner within the automobile industry, we manufacture a comprehensive spectrum of products relating to the drivetrain, engine management electronics and fuel injection.