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Solutions Engineer
Sharp Electronics Corp | Charlotte, North Carolina
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Job Description


The role of the vCIO is to support in pre-sales and to own the post-sales relationship and technology roadmap for MNS accounts. This includes participating in sales calls, conducting network discoveries, directing customer on-boarding, compiling and leading scheduled technology reviews, and occasionally providing technical support.


* Support and be involved in the initial sales process. Duties include describing the components of the Maturity Model and Technology Roadmap as well as performing Network Discoveries.
* Assistance in outlining the initial environment and products/services components.
* Manage initial client on-boarding.
* Compiling and leading scheduled technology reviews with program clients.
* Perform and/or support on-site technical support as needed.
* Develop, maintain and perform administrative duties as needed.
* Continually advise clients on technology trends and opportunities within their environments.
* Facilitate meetings and strategic planning sessions with clients.
* Ongoing client satisfaction, retention, and account expansion for MNS accounts.
* Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor.
* Coach, mentor, motivate and supervise MNS/Professional Services team members and contractors, and influence them to take positive action and accountability for their assigned work.
* Build, develop, and grow any business relationships vital to the success of the team and the MNS offering.
* Develop best practices and tools for the team and the accounts the team supports.
* 10% - On-Site Support: Perform troubleshooting and resolution of network faults. Network documentation and diagnostics.
* 50% - Quarterly Reviews/IT Planning: Present quarterly review and technology plan documents to clients describing services provided by Help Desk as well as presentation of networkcondition. Assist customer in planning for IT direction.
* 25% - Pre-Sales Technical support: Analyze and review technology environments for prospective customers in order to determine opportunities for improvement.
* 5% - Small to medium projects to upgrade network systems and technology plan.
* 10% - Administration, paperwork, research


* College degree preferred or 2-4 years equivalent experience in the graphics, production print market or related field in a sales organization or similar capacity.
* 3+ Years Industry experience required
* 5+ years general sales experience
* 1-3 years experience selling IT Outsourcing
* Experience selling Saas cloud bases solutions
* Highly detail oriented with exceptional organizational skills.
* Experience creating and assisting in delivery of professional sales presentations.
* Experience selling to local commercial accounts in territory
* Excellent communication and presentation skills.

Sharp Electronics Corporation is an equal opportunity employer - minority/female/disability/veteran


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