Company Overview

According to Gartner, total spending on maintenance and support agreements as well as software-as-a-service/subscription contracts across the technology sector is expected to total $168 billion in 2011.  Service revenue has become increasingly important for technology companies as it represents a significant and growing portion of total revenue, drives margin expansion and incremental profitability, can be highly recurring and correlates with end customer satisfaction, however many technology companies lack the resources needed to maximize service revenue performance.

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