Experience:
No experience
Employment Type:
Part time
Posted:
8/6/2019
Job Category:
Customer Service
Funeral Services Assistant
(This job is no longer available)
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Job Description

Overview & Responsibilities

Position Summary: Take directions from the Funeral Service Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive limousines, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service.

Essential Job Functions:

Must be able to perform the essential functions of the job with or without reasonable accommodations.

Assist with funeral services preparations and at the Reception Center. Use knowledge of cemetery lawns and gravesite locations to assist customers. At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness. Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family. Abide by the Company dress code and any department requests regarding work attire. Report the need for vehicle or facility maintenance. Prepare required reports on time, and actively participate in staff meetings. Answer telephones using proper etiquette. Maintain a positive working relationship with Company employees. Handle customer changes with willingness, friendliness, and a "can-do" attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service. Must be able to multi-task, set priorities, and organize work. Must complete all assignments and responsibilities as directed, and in a timely manner. Adhere to Company policies, procedures, rules, and controls. Adhere to safety rules and regulations, and report unsafe practices to management. Act on customer complaints to provide satisfactory resolution. Understand and achieve annual SMART goals. Participate in training and skill development opportunities to improve competency and customer service. May be asked to support the Flower Receiving Area, Professional Services Department and Stateroom Desk with various tasks when necessary. These tasks include receiving and delivering flower tributes, escorting processions within RHMP, conducting removals of human remains, dressing human remains, transporting casketed human remains to various locations, setting up visitation rooms and welcoming/assisting guests and visitors. Report to work on time and maintain standard attendance.

Key Competencies:

As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Requirements & Qualifications

Experience and Education:

Previous customer service experience with stable employment history

High School Diploma or GED

Special Skills

CA Drivers' License and good driving record

Ability to read maps and follow directions

Safely drive Company vehicles

Excellent interpersonal relations skills

Detail mindedness

Problem solving skills

Self-motivated and flexible

Warmth, compassion, empathy

Diplomacy under pressure

Ability to multi-task, prioritize tasks, and differentiate level of importance

High level of communication and listening skill

Cultural sensitivity to the diverse community that Rose Hills serves

Ability to work positively with other people

Ability to accept instructions from co-workers

Basic PC skill with MSWord and Outlook

AS400 familiarity

HBV vaccination

Working Environment

Work mostly indoors and occasionally outdoors up to 30 hours per week (part-time) in all weather conditions coordinating and conducting funeral services for grieving families. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations; and present a professional appearance at all times. Must work daily with interruptions and changing schedules; be able to work a flexible schedule, depending on business needs; work in two- to four-hour blocks of time; work occasional evenings and/or weekends and holidays.

Physical Requirements

Must be able to pass a lift test with the ability to frequently lift a minimum of 50lbs and occasionally lift 100+ lbs. Work indoors and outdoors in all weather conditions; handle emotional situations with professionalism; be able to lift, pull, push up to approximately 75# (caskets, human remains); must be able to work with and around human remains.

Equipment / Machines Operated

Telephone

AS400

PC with MSOffice software and printer

Copier

Fax machine

Caskets on rollers

Company Vehicles

SCI Overview

A Place to Remember®

Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America's largest memorial park, with two full-service mortuaries and five planning centers that serve the world.

Rose Hills Memorial Park is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for its Pageant of Roses Garden and also for SkyRose Chapel. To learn more about the unique features of the Rose Hills Whittier campus, please download our driving tour (pdf).

From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including cemetery property, funeral services and cremation options. From start to finish, you and your family will be assisted by Rose Hills' professional team, which will coordinate and perform all aspects of your personalized arrangements.

Rose Hills can assist with advance planning or arrangements at the time of need from any of our four locations. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.

Rose Hills is proud to be a member of the Dignity Memorial® network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.

About Service Corporation International

Service Corporation International (SCI) is a provider of deathcare products and services, with a network of funeral homes and cemeteries. The Company operates through two business segments: funeral and cemetery. SCI conducts both funeral and cemetery operations in the United States and Canada, and funeral operations in Germany. As of December 31, 2008, the Company operated 1,302 funeral service locations and 369 cemeteries (including 208 combination locations) in North America, which is geographically diversified across 43 states, eight Canadian provinces, the District of Columbia and Puerto Rico. The funeral segment also includes the operations of 12 funeral homes in Germany. (Source: 10-K)