Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
2/20/2019
Job Category:
Information Services
See more jobs for students and recent grads who studied:
Technical Support Representative Bi-Lingual (Spanish...
Secure-24 | Southfield, Michigan
Tell Us More About Your Job Preferences
By telling us what you think of this job, we can help find jobs that match your interests. If you want to see more jobs like this, click on the smiley face. Or if this job isn't what you are looking for, click the frowny face. Learn More...

Follow This Company
Share

Job Description

POSTION SUMMARY:

The Technical Support Representative role at Secure-24 is the Single Point of Contact (SPOC) for the IT support needs of our client base.

TSRs work in a fast-paced environment, and respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA).

Secure-24 looks for high potential candidates, who understand that though this is an entry level position that with a completion of pre-defined training and work objectives, promotions are available beginning in as short a time as 15 months.

ESSENTIAL FUNCTIONS:

* Proper handling of end user requests
* Keeping customers informed on the status of their requests
* Ability to talk-troubleshoot and type at the same time (solid documentation skills)
* Showing proper urgency for customer issues
* Resolution of level one issues - Following knowledgebase articles and procedures
* Identifying recurring issues
* Investigation of automated system alerts
* Troubleshooting and problem solving skills put to use daily

Team Focus:

* Person should desire to remain on the forefront of industry practices and technologies
* Takes personal responsibility for meeting commitments
* Ability to work quickly and accurately
* Motivated, wants to help people, desires to use new and creative ideas
* Eager to acquire new knowledge
* Responsible for meeting Technical Support Representative Scorecard Goals

Qualifications:

* Understanding of the basics of Active Directory, Microsoft Server OS
* Bi-Lingual (Spanish Speaking)
* Comprehension of network basics, such as TCP/IP, Ping, Trace Route
* 1+ Years of technical support or IT desk side support
* Solid troubleshooting skills
* Fluent in English, valid Michigan Driver's License
* Ability to work in cross-functional teams
* Excellent oral and written communication skills
* Available for multiple shifts, including afternoons and/or overnights
* CompTIA+, Network+, or Security+ a bonus, but not required

X

About Secure-24

Secure-24 is a premier provider of information security and managed hosting services. We specialize in managed hosting, disaster recovery, and services for enterprise-level, business-critical applications. Performance, security and high availability are paramount to the fulfillment of our business model. Our passion for excellence and customer success means that whether we host your SAP R 3 applications, perform data replication, or help you maintain compliance with Sarbanes Oxley, we will work with you personally to make sure those processes operate seamlessly. Secure-24 takes advantage of our class V data centers in Michigan and Arizona to provide a high security, high availability, failover-capable environment for our solutions. Our business model allows us to take advantage of economies of scale in providing premier, fully managed hosting solutions, at a minimal cost.

This company profile was created by AfterCollege and is about Secure-24. This page is not endorsed by or affiliated with Secure-24. For questions regarding company profiles, please email: care@aftercollege.com.