Experience:
No experience
Employment Type:
Part time
Posted:
3/5/2019
Job Category:
Technician
Tire and Oil Tech - Chicago, IL (Part-Time)
(This job is no longer available)
SEARS | Chicago, IL
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Job Description

Job DescriptionReq/Job ID: 959320BR

Employing Entity: Sears, Roebuck and Co.

Employment Category: Regular, Part-time

Job Function: Automotive

Store ID: 02936: Sears Auto Center

If you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!! The Express Service Technician is responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Adviser, other technicians, and the Auto Center Manager.

[#video#https://www.youtube.com/watch?v=YhZoUk2cM3Y{#560,315#}#/video#]

Job RequirementsJob Duties/Responsibilities:

* Participates actively with team servicing of every customer vehicle to ensure fast, expert service
* Dedicates work time to providing excellent customer service
* Promotes teamwork to deliver times and accurate customer care during all operating hours
* Demonstrates a sense of responsive urgency to every customer no matter what service is required
* Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
* Fulfills the customer's needs the first time, every time
* Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.
* Adheres strictly to Sears Automotive Dress Code standards
* Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers
* Racks vehicle safely following Sears Automotive training
* Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes
* Maintains back shop cleanliness and equipment calibration to Sears Automotive standards
* Thanks customer, expressing appreciation for the business
* Performs miscellaneous duties as assigned

Required Skills:

* Valid Drivers License
* Successful completion of Sears Automotive Express Technician core curriculum
* Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times
* Maintenance of individual productivity as defined by the business sales per hour standard
* Ability to stand and walk for prolonged periods of time
* Ability to lift up to 50 pounds
* Extended workdays of up to 10 hours, weekends and nights as necessary
* Ability to handle stressful situations and work in a fast-paced environment
* Ability to read and utilize reports
* Extensive spoken communication for customer and associate relationship skills
* Must have a valid driver's license

Preferred Skills:

* Speed and expertise when installing tires and batteries
* Commitment to teamwork and mentoring others

Education Requirements: HS Graduate or Equivalent

License/Certificate Required: Yes

Driver's License Required: Yes

Age Requirement: 18+

#Stores, #Automotive

2936

About SEARS

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection. We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like theHeroes at Home program. We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR " Partner of the Year - Sustained Excellence Award" for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.

Great talent makes good business and for over 100 years, this has been true for Sears brands. At Sears Holdings Corporation, it is about opportunity, opportunity for your talent to be recognized and to grow. Sears Holdings is committed to improving the lives of our members by providing quality services, products, and solutions that earn their trust and build lifelong relationships. Our associates are at the heart of our company and we value teamwork, integrity, and positive energy. Sears Holdings has opportunities for you whether you are an experienced professional, have been called to serve or recently discharged from the military, a recent college graduate, a student looking for an internship, or searching for an entry level position. Join our team of dedicated, talented associates and build an exciting career with Sears Holdings, an American tradition.