No experience
Employment Type:
Part time
Job Category:
Customer Service
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Customer Service (Seasonal, Part-Time)
SEARS | Cleveland, Ohio
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Job Description

Job Description Req/Job ID: 950627BR

Employing Entity: Kmart Corporation

Employment Category: Seasonal

Job Function: Customer Service


Provides "World Class" Member Service by surprising and delighting our members every day. Creates feature displays that maximize gross margin dollars. Uses visual merchandising presentation to drive sales. Maintains unit integrity and pricing accuracy to prevent waste. Maintains ordering for maximum sales potential. Trains and coaches direct reports.


* Ensures customer care and selling are #1 priority.
* Ensures that promotional programs and ads are maintained, signed and replenished for the entire event or ad.
* Assists the Reset team associates in completing major department resets.
* Knowledgeable on display and sign standards for end caps and drive aisle displays.
* Assists and supports all pricing, signing and display guidelines set by the pricing team.
* Executes department maintenance as directed in the Counter Detail schedule by ensuring all displays are well clean, maintenanced, planogram integrity is maintained and close dated / outdated product is handled according to procedures.
* Is proficient in the use of RES and all Hardlines Signing Standards.
* Reviews discontinued / clearance merchandise weekly and ensure that items are properly displayed and ticketed.
* Processes inbound freight, excess merchandise and displays per instructions provided.
* Knowledgeable on product assortment, marketing events and promotions.
* Knows the store, services and location of merchandise. Tours area of responsibility daily and maintains visual appearance of department.
* Demonstrates strong skill set in suggestive selling techniques. Uses the P.A. system effectively to promote advertised goods.
* Actively engages customers using the Welcome, Assist and Thank approach to servicing customers. Demonstrates take the customer to the merchandise policy. Assists in handling and solving customer needs and escalates issues and complaints to a member of management.
* Promotes the use of SYWR, credit card, Smart Plans, Replacement Plans and add-on sales.
* Operates equipment safely and follows company safety programs.


* Strong reading, writing, verbal, and arithmetic skills.
* Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs.
* Ability to understand and follow verbal and written instructions.
* Repetitive bending, lifting, stretching and reaching.
* Positive and friendly demeanor.
* Ability to be cross trained.


* 16 years of age or older




Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, with a broad apparel offering, including such well-known labels as Lands' End, the Kardashian Kollection, Jaclyn Smith and Joe Boxer, as well as Sofia by Sofia Vergara and The Country Living Home Collection. We are the nation's largest provider of home services, with more than 14 million service and installation calls made annually, and have a long-established commitment to those who serve in the military through initiatives like theHeroes at Home program. We have been named the 2011 Mobile Retailer of the Year, Recipient of the 2013 ENERGY STAR " Partner of the Year - Sustained Excellence Award" for Product Retailing and Energy Management and was named one of the Top 20 Best Places to Work for Recent Grads. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation.

Great talent makes good business and for over 100 years, this has been true for Sears brands. At Sears Holdings Corporation, it is about opportunity, opportunity for your talent to be recognized and to grow. Sears Holdings is committed to improving the lives of our members by providing quality services, products, and solutions that earn their trust and build lifelong relationships. Our associates are at the heart of our company and we value teamwork, integrity, and positive energy. Sears Holdings has opportunities for you whether you are an experienced professional, have been called to serve or recently discharged from the military, a recent college graduate, a student looking for an internship, or searching for an entry level position. Join our team of dedicated, talented associates and build an exciting career with Sears Holdings, an American tradition. 

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