Experience:
No experience
Employment Type:
Full time
Posted:
8/17/2017
Job Category:
Customer Service
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Customer Experience Lead - Spruceland, Prince George
Scotiabank | Prince George, Virginia
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Job Description

 

Requisition ID: 3892

Join the Global Community of Scotiabankers to help customers become better off.

 

Purpose of Job

Leads and oversees the overall success of the Retail Service team, in a Canadian Bank branch, ensuring business strategies, initiatives, and specific individual goals are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

 

Accountabilities

  • Leads and drives a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Contributing to the overall Customer Service Experience Score by identifying opportunities to enhance the customer experience.
  • Oversee the implementation of the Bank’s policies, practices, special initiatives and procedures to minimize Bank’s exposure to risk.
  • Lead the delivery of customer service at the service counters and support the promotion of Bank service.
  • Acting as main point of contact for internal support services groups.

  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls.
  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

 

 

 

 

Location(s):  Canada : British Columbia : Prince George

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

This company profile was created by AfterCollege and is about Scotiabank. This page is not endorsed by or affiliated with Scotiabank. For questions regarding company profiles, please email: care@aftercollege.com.