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ScotiaMcLeod Branch Supervision Manager
Scotiabank | Oakville, California
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Job Description


Requisition ID: 1698


Join the Global Community of Scotiabankers to help customers become financially better off. 

A Best Workplace 

Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, and Latin America by the Great Place to Work® Institute. 

A multinational winning team
Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia.  We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking. 

Corporate Social Responsibility 
Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities. 

ScotiaMcLeod is part of the Global Wealth Management (GWM) division of Scotiabank and a division of Scotia Capital Inc.  ScotiaMcLeod offers full-service advice and a full spectrum of investment products and services through 750 advisors to over 150,000 households across Canada. 

ScotiaMcLeod has earned a reputation for integrity based on our standards of excellence, quality service and a commitment to doing what's right for our clients. 

At ScotiaMcLeod, we pride ourselves on the strong team we have developed to support the Wealth Advisors. In addition to traditional administrative support, we also have a number of licensed roles to assist the advisors with their clients, with their individual marketing, and with the growth and development of their businesses. ScotiaMcLeod provides both internal training as well as financial assistance for external courses to support and encourage career path progression for our employees. 

As part of Scotiabank, you will see the many benefits of working for an employer of choice - one that reflects the community and one that attracts and retains talent from diverse backgrounds. We encourage open communication, recognize and reward performance, and provide opportunity for growth. Here you will find a workplace enriched with strong relationships, teamwork, contagious enthusiasm and a "can-do" attitude. 

ScotiaMcLeod is currently seeking an Branch Supervision Manager.


The primary objective of this position is to keep the business safe by conducting ongoing supervisory activities to a high standard, identifying potential issues and concerns and ensuring appropriate corrective actions are implemented in a timely manner. The Branch Supervision Manager works closely with the Branch Managers in order to fulfill sales supervisory functions.

The role is also accountable to provide guidance, support, leadership and training to all advisors, Branch Managers and Assistants as it relates to sales supervision.



Ensure compliance with corporate policies and industry regulatory bodies by:

Performing Tier 1 Supervision of advisors for assigned branches in accordance with industry regulations and firm policies and procedures:

Conducting daily trade reviews for all transactions performed by assigned Branches within one business day of trade date

Conduct monthly client account reviews for all client accounts that generated $1,500 or more in commissions during the previous month

Proactively identify, through daily and monthly trade reviews, potential and actual compliance issues and concerns, conduct the necessary follow-up inquiries and reviews, and ensure that appropriate corrective actions are implemented in a timely manner

Ensuring adherence to; large order policy, anti-money-laundering / anti-terrorism financing requirements, security concentration rules, registration requirements, trade correction protocols, and commission discounting guidelines through review and approval of trades and account maintenance and servicing activities

Conducting periodic branch visits to review branch practices and offer solutions

Prepare branch reports of findings and follow up for resolution of deficiencies

Approving KYC updates and new accounts, cancel and amend requests, branch level draft and third party deposit on behalf of their assigned branches.

Review and ensure the Branch Staff Survey is updated at least annually and centralized

Staying informed regarding industry trends and issues

Ensuring compliance policies and procedures are followed and put into practice

Reviewing and following up on all head office corporate audits to ensure compliance and attention to deficiencies. Assist as required in providing responses back to head office including findings from compliance department reviews.

Ensuring appropriate internal controls are in place and functional

Proactively identifying and implementing any process and procedural improvements

As required and at least twice a year conduct update meetings with Branch Managers for Branches under supervision Training Advisors and Support Staff on new and existing applicable policies and procedures

Ensuring that appropriate corrective actions are implemented in a timely manner

Ensuring proper maintenance of evidence of supervisory reviews, approvals and activities, such as inquiries made, replies received, actions taken, date of completion, etc.

Liaising with the Compliance Department, identifying patterns and on-going concerns to be addressed through training initiatives

Facilitating an escalation process for Advisors, and for other issues and concerns, with applicable departments and service teams

Act as back-up and consultant for email surveillance queries and reviews media monitoring to firm standards and regulatory requirements

Responsible for the Trade Error account as it relates to control, cost allocation.

Develop and maintain value-added, on-going relationships with Advisors by:

Building relationships with Advisors to help them find solutions to their issues and concerns

Assisting advisors in understanding and implementing compliance rules in their business

Working with the Regional Directors and Branch Management to strengthen relationships with Advisors, by assessing their needs and providing information to assist with their business

Working with Advisors when new policies are introduced to ensure their understanding of them

Manage the quality and efficiency of branch operations by:

Resolving and responding to risks that arise on a daily basis in a timely manner

Answering questions surrounding applicable Company products and services

Communicating new policies and procedures to the branch’s support staff and advisors to ensure all lines of business work together to help advisors grow

Facilitating effective communication between Advisors, other departments and Head Office

As requested, conduct meetings with Advisors and branch support staff

Contributing to the on-going development of policies and procedures

Using effective time management skills to prioritize completion of tasks and issues



Minimum 5 to 10 year experience in the financial services industry, with some branch and sales management experience and accomplishments.

Strong understanding of, and experience in, general management concepts, i.e. finance, human resources, marketing, sales, compliance, operations

Proficient in MS Office (outlook, word, access, excel).

Commitment to on-going industry education and CE requirements to remain registered



Related university degree or experience

Canadian Securities Course (CSC)

Branch Managers Course, Effective Management Seminar

Conduct and Practices Handbook (CPH)

Must be able to be licensed in a  Supervisory capacity of Registered Representatives 

Must complete Options Licensing and Option Supervisory subsequent to job posting, if not already obtained.


Working Conditions:

The role operates within a standard office environment

Dynamic fast paced and high pressure environment

Extended work hours are required as needed

Incumbent will often work independently

Travel as required (branch reviews, head office meetings)

Location(s):  Canada : Ontario : Oakville 

ScotiaMcLeod and Scotiabank are committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

This company profile was created by AfterCollege and is about Scotiabank. This page is not endorsed by or affiliated with Scotiabank. For questions regarding company profiles, please email: care@aftercollege.com.