1-3 years of experience
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Employment Type:
Part time
Job Category:
Information Services
Publishing Support Center Specialist - Requisition Number HM-5264
(This job is no longer available)
Schurz Communications, Inc | Hagerstown, MD
Grad Date

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Job Description

HM-5264 – Publishing Support Center Specialist  - Schurz Communications, Inc. Hagerstown, MD

The Schurz Communications Publishing Support Center has an immediate opening for a part-time Support Center Specialist. 1-3 years of experience in a related field. Some college or an Associate’s degree preferred, and a valid driver’s license, with a good driving record, is required.

Essential Knowledge, Skills, and Abilities:

  • Proficient with various PC types, operating systems, tablets and mobile devices
  • Ability to analyze abstract problems and find solutions
  • Excellent relationship building and communication skills
  • Experience in consulting or technical environment
  • Excellent customer service and organizational skills
  • Desire to learn continually Essential Functions:
  • Participate in all aspects of the implementation process for new and existing clients
  • Handle customer cash applications
  • Monitor implementation requirements/deadlines; report potential issues/concerns
  • Assist in the review of client processes and the development of new workflow plans
  • Assist in building a knowledge base of each properties organization and objectives
  • Provide feedback and suggestions on products, issues, process and procedures to enhance efficiencies and continuous improvement
  • Provide client support during testing and production rollout
  • Provide various advertising support such as product define, rate set up, pagination templates, pagination process, and adding and changing publication and rates
  • Provide various circulation support such as district manager edits, returns, payment, and new user set up
  • Perform other job related duties as assigned

The position offers a competitive wage and additional benefits, such as paid time off, 401(k) and more.

Requisition Number HM-5264

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