Experience:
No experience
Employment Type:
Full time
Posted:
3/6/2018
Job Category:
Customer Service
Client Advisor
Schomp Automotive | Farmington, Utah
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Job Description

A Client Advisor is responsible to serve as the organization's representative in all activities connected with the sale of new and used vehicles and related products and services to our customers.

  • Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns, seek assistance if necessary or appropriate.
  • Perform all functions necessary to sell our products and services at or above the profitability guidelines established.
  • Maintain customer satisfaction scores at or above the national benchmark level.
  • Execute our sales process with each customer.
  • Follow our operational procedures.
  • Deliver exceptional Customer Service to 100% of people 100% of the time.
  • Answer incoming phone calls and internet leads.
  • Complete CRM assigned tasks and follow-ups.
  • Assist in merchandising and presentation of grounds and products.
  • Continually maintain prospects for new customers and new business using phone, mail, email, personal contact, referrals, and all other means available.
  • Regularly and consistently follow-up with prospects and customers per organization/departmental guidelines using telephone, mail, personal contact, and other means. This specifically includes regular and systematic follow-up with those who have purchased vehicles from you/us regularly and continuously after they have taken delivery.
  • Continually grow "Product Knowledge" of Mercedes-Benz products and services by training and participating in educational and development programs
  • Meet with supervisors regularly to review goals/objectives. Develop a work action plan that achieves those goals/objectives.
  • Assist in ensuring that all manufacturers/suppliers programs, warranties, etc. are followed and that required records are kept.
  • Ensure our sales are, both inside and outside the building, present a clean, neat and in accordance with our brand image.
  • Assist in the collection of past due customer accounts as requested.
  • Use and keep up to date accurate records, files, forms, Dealer Management System (DMS), etc.
  • Perform other duties as may be assigned from time to time.
  • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Safety and customer service oriented.
  • Able to bend, kneel, squat, stand, and lift heavy objects up to 30 lbs as needed.
  • Professional appearance and work ethic.
  • High degree of self-motivation with solid work habits.
  • Valid driver's license with a good driving record.
  • Maintain a good working relationship with peers, service advisors, technicians, parts advisors and other managers to effectively, efficiently, and positively communicate ideas and information. Maintain a clean and professional appearance and work environment.
  • Conduct oneself in a manner that brings credit to the dealership, and dress in a manner that is in accordance with dealership policy.
  • Be a problem-solver who will do what it takes to get our customers the results they need.

Benefits of Working for Us

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • A competitive compensation package that rewards high-performers
  • Medical, Dental and Prescription coverage
  • Life Insurance
  • 401(k) with company match
  • Employee discounts on vehicle purchases, parts and service
  • Paid time-off
  • We also offer a group of supplemental benefit plans including short-term disability, long-term disability, supplemental life insurance and All-State Insurance products.
  • Comprehensive employee recognition programs
  • Continued training through our organization and the manufacturer
  • Opportunities for career advancement
  • Fully equipped workout gym!
  • ADA Accommodation

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ADA accommodation will be made to support applicants with the process.

Qualifications

Applicants must be eligible to work in the specified location

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