5+ years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Specialist, Customer Service
Saputo | Lincolnshire, Illinois
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Job Description


Everything begins with passion, a legacy from the Saputo family, which offered tasty and quality cheeses to its community. Today, after more than 60 years, the company employs more than 12,500 dedicated employees, proud of their role, who work day after day to deliver quality products to customers and consumers.

At Saputo, we hire for careers, not jobs. We strategically place individuals within the organization and provide opportunities for growth across different functions. At Saputo, the promotion of healthy lifestyle habits is at the core of our community engagement and we are committed to investing in the communities where we operate through financial contributions and product donations.


As a Customer Service Specialist you will learn the Saputo business from the bottom up and have a major responsibility in the engagement and satisfaction of our customers. You will be the experience-maker for our customers and employees and have a passion for finding ways to educate and enhance communication and customer service. As the second largest dairy processor in the US and one of the top ten dairy processors in the world, we are looking for you to grow with us and to move your career to the next level - hear it from our employees.


* Provide the highest level of customer service to new and existing customer accounts through sales support and account management activities.
* Ensure customer satisfaction through ongoing interaction and building of rapport with customer accounts, sales personnel, and internal supporting departments.
* Handle multiple priorities including customer inquiries, order changes, sample orders, product returns and product shortage resolution.
* Monitor customer order patterns and adjust orders in accordance with company practices, policies and management directives.
* Execute order-entry with high accuracy and follow through including solving problems in a professional and timely manner.
* Participate in cross-training employees across the department.

Job Requirements


* 1 - 5 years of Customer Service, Sales Support, or related field experience.
* Strong interpersonal skills; ability to successfully work in a team environment and demonstrate leadership.
* Excellent attention to detail, written and verbal communication, time management and organizational skills.
* Excellent data entry and proficiency in the use of computers and Microsoft Office programs. Working knowledge of SAP or AS400 preferred.
* Pursuing a college degree in business or a related field and consumer packaged goods or dairy industry experience, a plus.

Relocation Offered


Exemption Type


Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC endeavors to make CareersUSA.Saputo.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or Deltek.Support@Saputo.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran statusus. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.

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