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SAP Design BUILD Product Expert for Customer and Partner Success Job
SAP | Leon, Iowa
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Job Description

Requisition ID: 155598 
Work Area: Software-User Experience 
Location: Walldorf/St. Leon-Rot 
Expected Travel: 0 - 40% 
Career Status: Professional 
Employment Type: Regular Full Time 



As you know, SAP’s vision is to help the world run better and improve people’s lives.

As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.

We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.


The d. Studio is part of the central SAP Design organization working under SAP’s Chief Design Officer of SAP, Sam Yen. Our team is responsible for BUILD, the prototyping and user feedback tool that is enjoying strong growth and incredible market adoption. We also support strategic UX projects, development of tools, apps and best practices which help scale great UX at SAP as well as our customers and partners. Join a global organization with teams in Palo Alto, Paris, Dublin, Bangalore and now Walldorf.  We are a cross- functional team with product managers/owners, designers, developers and architects who work together to get things done. We thrive on collaboration across our locations and functions. If you want to join a fast-moving team that builds and ships great products with a focus on UX, you will fit right into our team culture. You will be working in latest and greatest technologies with best-in-class designers and developers. You will be working with a fun group of Product Managers, Developers, Designers, and bunch of other people who speak “design” and practice what we preach.

The objective for the BUILD Product Expert role is to be the front line between our product development team and the market. You will be hands-on working with Presales, Digital Business Services, customers and partners in design thinking and training engagements to scale the usage of BUILD in design activities and ultimately ensure customer success.


  • Influence BUILD strategy through customer (both internal and external) and stakeholder engagement, and by keeping in touch with the latest market trends and channels.
  • Identify new requirements and work with development teams to prioritize and fulfill key customer requirements.
  • Help scale usage of BUILD in SAP Leonardo Services and other customer engagements. 
  • Create enablement materials, train end users, identify and enable multipliers.
  • Liaison with SAP Global Design and internal technology teams to collect requirements, advocate for and advance our requirements on other SAP technology roadmaps
  • Work with end users (both internal and external) and stakeholders of other products at SAP to identify user needs within your product area.
  • Work with BUILD component product owners & designers to execute on feature requests from customers and stakeholders. Verify that delivered product meets the functional and design requirements, and help to sign off on sprint delivery.
  • Prepare and support customer Leonardo workshops, demos and presentations. Also, support workshops with other groups to elaborate and understand technical solution.
  • Work with Product Managers in other locations to define and execute product strategy and continuously educate other locations about your product area


Required skills

  • 4-year degree preferably Information Technology, Human Computer Interaction or Business
  • Ability to influence stakeholders 
  • Experience with and passion for UI Technology 
  • Willingness to embrace new topics and technologies
  • Self-starter attitude with a passion to be a hands-on expert in your product area
  • End-user focused with a strong sense of empathy
  • Ability to work as part of an international team
  • Excellent communication skills in English and German with the ability to engage with developers, customers and management

Preferred skills

  • Design thinking experience strongly preferred
  • Experience in cloud based solution development
  • Experience in UX Design or UI development
  • Experience in open source products
  • Excellent presentation and networking skills
  • French language skill is a plus


  • Minimum 3 years of software product management experience and/or 5 years of consulting experience



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Careers.Germany@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

About SAP

Business Objects is the world's leading business intelligence (BI) software company, with more than 39,000 customers worldwide, including over 80 percent of the Fortune 500. Business Objects helps organizations of all sizes create a trusted foundation for decision making, gain better insight into their business, and optimize performance. The company's innovative business intelligence suite, BusinessObjects(TM) XI, offers the BI industry's most advanced and complete solution for performance management, planning, reporting, query and analysis, and enterprise information management. BusinessObjects XI includes the award-winning Crystal line of reporting and data visualization software. Business Objects has also built the industry's strongest and most diverse partner community, and offers consulting and education services to help customers effectively deploy their business intelligence projects. Business Objects has dual headquarters in San Jose, Calif., and Paris, France. The company's stock is traded on both the Nasdaq (BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock exchanges.

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