1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
Information Enterprise System Technician (Entry/Mid-Career)
(This job is no longer available)
Grad Date

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Job Description


We are in need of a technician to assist with classified Windows environments, computer builds, upgrades, maintenance, office moves, diskless/diskfull/VDI support, data separation and security practices and other duties as assigned\.

The successful candidate will have the ability to work well with multiple staff, managers, and other computer support groups in a high stress environment as a critical part of the classified computing support team\. This individual must have a proven ability to manage multiple and changing responsibilities to meet the dynamic nature of the position\. This position will require interaction on a regular basis as part of a team with members within IT service groups in both California and New Mexico locations\. This position requires a proven ability to organize a complex schedule and coordinate with corporate resources as needed\.

Primary Responsibilities and Abilities:

+ Installs, tests, administers, and documents distributed computing systems, including operating systems, shared components, commercial off\-the\-shelf application interoperability validation, and system security configuration management\.
+ Supports a wide range of computer hardware, file storage subsystems, workstations, and peripherals\.
+ Supports the selection of integrated hardware and software solutions that meet performance, scalability, reliability, and security needs\.
+ Ability to understand the application and utilization of software packages\.
+ Ability to define system requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms\.
+ Willing to learn Citrix Provisioning Services for diskless environments and Vmware Horizontal View zero\-client environment on virtual desktop infrastructures


+ 2 years as a desktop support technician and/or system administrator for Windows environments \(e\.g\. system setup, account management, backup/restore, network printers, application installation and peripheral installations, etc\.\)\.
+ Must be able to walk up to a minimum of two miles per day in support of mission customers\.
+ Applicant must have DOE Q or equivalent to start\.


+ Associate’s or Bachelor’s degree in information technology, computer science, or equivalent experience
+ Computer support experience at Sandia National Laboratories\.
+ Basic understanding of network technologies and concepts including the ability to troubleshoot and make fiber network connections\.
+ Excellent interpersonal and customer service skills and the ability to effectively collaborate with other IT professionals outside of the work center\.
+ IT service management tool experience \(e\.g\. Remedy ticketing system, incident management, change management, etc\.\)\.
+ Experience in MAC system support and troubleshooting\.
+ Experience with SCN computers running in a MSVDI \(Microsoft Virtual Desktop Infrastructure\)
+ Experience with multiple software programs \(Adobe Photoshop, DOORS, PDMLink, Adobe Acrobat, Office Suite, SharePoint, scanning and printing software, etc\.\)\.
+ Experience with SNL escorting requirements and ability to manage work while escorting\.
+ SNL site IT infrastructure experience to include SRN/SCN/SPN networking environments\.
+ Experience managing Windows collaborative share permissions\.

Department Description:

The Information Systems & Services Department provides enterprise level computing capabilities for Sandia/California\. Services provided by the department include \(1\) unclassified and classified desktop including Windows, Mac, Unix, and Linux; \(2\) mobile computing; \(3\) Laptops of Foreign Travel; \(4\) password administration; and \(5\) IT support tailored to mission line organization specific needs including Engineering Applications Management, Cyber Security Representatives, and Applied Mechanics LAN\.

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting\-edge work in a broad array of areas\. Some of the main reasons we love our jobs:

+ Challenging work withamazingimpact that contributes to security, peace, and freedom worldwide
+ Extraordinary co\-workers
+ Some of the best tools, equipment, and research facilities in the world
+ Career advancement and enrichment opportunities
+ Flexible schedules, generous vacations,strongmedical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance\*

_World\-changing technologies\. Life\-changing careers\._ Learn more about Sandia at: http://www\.sandia\.gov

\*These benefits vary by job classification\.

Security Clearance:

Position requires a Department of Energy \(DOE\) granted Q\-level security clearance to start\.

Position requires an active Department of Energy \(DOE\) granted Q\-level security clearance or active clearance with another US government agency, e\.g\., DOD, to be considered for this position\.

Sandia is required by DOE directive to conduct a pre\-employment drug testing, and a pre\-employment background review that includes personal reference checks, law enforcement record and credit checks, and employment and education verifications\. Applicants for employment must be able to obtain and maintain a DOE Q\-level security clearance, which requires U\.S\. citizenship\.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance\. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, rendering the inability to perform the duties assigned and resulting in termination of employment\.

EEO Statement:

Equal opportunity employer/Disability/Vet/GLBT

About Sandia National Laboratories

Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin company, for the U.S. Department of Energy. With main facilities in Albuquerque, NM, and Livermore, CA, Sandia has major R&D responsibilities in national security, energy and environmental technologies, and economic competitiveness.