No experience
Employment Type:
Full time
Job Category:
Information Services
Information Systems Engineering Project Manager (Early/Mid-Career)
(This job is no longer available)
Sandia National Laboratories | Albuquerque, NM
Grad Date

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Job Description


We are seeking Information Systems Engineering Project Managers to join our team\.

+ Assists mission customers with the utilization of the Mission Computing Services IT contract, specifically the identification and placement of IT contractors\. Manages the customer relationship with supported missions, oversees the IT work performed by contract staff for the mission and escalates issues to the IT supplier as needed\.
+ Establishes and maintains Service Level Agreements with mission customers and ensures that service targets are being met by the contract staff\. Manages and directs IT Service Improvement Projects\.
+ Develops relationships with SNL Technical Mission/SNL Corporate IT clients and organizations to assess IT contract staffing options with respect to technology, support, and IT security needs
+ Engage with cross\-functional teams to prioritize and integrate process development and maturation, ensuring that the right talent is engaged and utilized at the appropriate level to achieve successful service delivery outcomes\.
+ Responsible for Service Measurement & Continuous Improvement including: Cost per use and TCO, Performance to SLAs, Service Reviews and Benchmarking\.
+ Provides leadership and tactical planning for execution of projects by applying technical information systems domain knowledge to achieve project objectives and deliverables\.
+ Ensures projects are completed on time, within budget and meet the technical requirements\.
+ Negotiates and verifies deliverables with stakeholders \- external, internal, across functional organizations\.
+ Applies functions of standard IT service management frameworks \(such as ITIL and CMMI\) and methodologies such as DevOps, Agile, and Lean IT in managing and tracking the execution of projects and the continual improvement of Managed IT Services\.
+ Proactively manages changes in project scope using change management, identifies potential issues, and devises contingency plans, as necessary\.
+ Identifies potential project risks and responds by developing risk mitigation strategies, corrective actions, risk acceptance recommendations or avoidance for all aspects of the project\.
+ Develops and delivers status reporting, decision documents, and presentations\.
+ Effectively addresses project concerns with management\.
+ Upholds a sense of customer service and measures client satisfaction


+ Requires bachelor's degree in relevant discipline plus entry level experience; or Master's degree in relevant discipline; or equivalent combination of education and experience \(a minimum of 8 years of experience managing IT related projects and IT Services required in lieu of degree\)\.
+ Experience managing IT related projects and/or IT Services


+ Information Technology Infrastructure Library \(ITIL\) foundation and advanced certifications preferred
+ Project Management Institute \(PMI\) certification
+ Experience in Customer Relationship Management
+ Experience overseeing IT Operations
+ Experience overseeing software development teams
+ Agile/Scrum knowledge and experience

Department Description:

Mission Computing Services \(MCS\) provides tailored IT services and support to Sandia mission organizations and customers\. MCS also delivers system administration and IT support for classified desktop systems and all Linux/UNIX operation systems\. MCS partners with other corporate IT providers in the delivery of its services and is engaged in technology development efforts for the Sandia Classified Network \(SCN\), UNIX/LINUX, and thin/virtual computing\. MCS is direct funded and managed through a Service Center\.

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting\-edge work in a broad array of areas\. Some of the main reasons we love our jobs:

+ Challenging work withamazingimpact that contributes to security, peace, and freedom worldwide
+ Extraordinary co\-workers
+ Some of the best tools, equipment, and research facilities in the world
+ Career advancement and enrichment opportunities
+ Flexible schedules, generous vacations,strongmedical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance\*

_World\-changing technologies\. Life\-changing careers\._ Learn more about Sandia at: http://www\.sandia\.gov

\*These benefits vary by job classification\.

Security Clearance:

Position requires a Department of Energy \(DOE\) granted Q\-level security clearance\.

Sandia is required by DOE directive to conduct a pre\-employment drug testing, and a pre\-employment background review that includes personal reference checks, law enforcement record and credit checks, and employment and education verifications\. Applicants for employment must be able to obtain and maintain a DOE Q\-level security clearance, which requires U\.S\. citizenship\.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance\. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, rendering the inability to perform the duties assigned and resulting in termination of employment\.

EEO Statement:

Equal opportunity employer/Disability/Vet/GLBT

About Sandia National Laboratories

Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin company, for the U.S. Department of Energy. With main facilities in Albuquerque, NM, and Livermore, CA, Sandia has major R&D responsibilities in national security, energy and environmental technologies, and economic competitiveness.