This job is restricted
Experience:
No experience
Employment Type:
Part time
Posted:
12/14/2016
Job Category:
Hospitality
Industry:
Sports Related
Gotham Club Host
San Francisco Giants | San Francisco, California
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Job Description

Position Summary:  

 

The Gotham Club is a private membership club at AT&T Park.  Hosts are responsible for checking-in members at Club entrances, ensuring that Club spaces are functioning properly during hours of operation and providing exceptional customer service to members during all Giants home games and Club events. Hosts must also assist Event Program Manager with day-of execution of private event rentals and member events. Hosts must create and maintain a first class environment while reinforcing the history of the Giants franchise.  Candidates must be available 3.5 hours before and 2 hours after all Giants home games, and during private events held at The Gotham Club.

 

Responsibilities:

  • Prepare Club venues prior to opening; maintain appearance of lobby areas at all times.
  • Greet members and guests, scan game tickets and accurately complete the check-in process.
  • Develop detailed knowledge of Club membership policies and procedures, Club venues, food and beverage offerings in each venue, and upcoming events; accurately communicate this information to members.
  • Develop rapport with members and their guests; provide prompt, courteous and complete service of requests.
    • Manage dining reservation system: check-in reservations, escort members to their reserved areas, take future reservations.
    • Monitor Game Room inventory and ensure proper functioning of games and equipment; communicate issues immediately.
    • Assist Event Program Manager with set-up, execution and breakdown of private event rentals.

Qualifications

  • Minimum of two years experience in a club, hospitality or special event industry setting.
  • Demonstrated experience in customer service.
  • Professional appearance and polished etiquette.
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Detail oriented with the ability to work efficiently in a high-stress environment.
  • Flexibility to work non-traditional hours on weeknights, weekends and holidays according to the Giants home game and private event schedules.
  • Ability to remain standing for extended periods of time.
  • Club Management or Hospitality major preferred; knowledge of Northstar Club Management System a plus.

 

To apply, please submit to resumes@sfgiants.com  your resume and cover letter in one PDF attachment.

The name of the attachment should be your First and Last name.

Refer to “PGC10510 – Gotham Club Host” in the subject field.

Resumes are due no later than December 30, 2016.

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