This job is restricted
Experience:
No experience
Employment Type:
Part time
Posted:
12/14/2016
Job Category:
Hospitality
Industry:
Sports Related
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Luxury Suite Concierge
San Francisco Giants | San Francisco, California
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Job Description

Responsible for personalized communication with Giants Luxury Suiteholder needs, concerns, requests and information on all Giants home games and/or other ballpark events. Help to create and maintain a first class environment for Giants premium clients.

The Suite Concierge must be available 3.5 hours before and 1.5 hours after all Giants home games. The Suite Concierge prepares Suites before the gates open to the public, meets and greets Suite guests as they arrive, and troubleshoots any ticket or Suite related problems or requests throughout the game. Concierge may encounter situations that require quick thinking and service oriented resolutions.

Job Responsibilities:

  • Provide prompt, accurate, courteous and complete service of requests from Suiteholders on Giants home games, including communicating Giants/Suite guidelines, procedures and newsworthy information.
  • Develop rapport and positive relationships with Luxury Suiteholders and their guests.
  • Attend to day of game issues, concerns or requests in a professional, service oriented, and timely manner.
  • Prepare Luxury Suites and surrounding areas by setting up furniture for full operation prior to guest’s arrival.

Qualifications

  • Demonstrated experience in customer service.
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Ability to work well within a fast paced environment with multiple priorities.
  • Established professional, personable and dedicated work ethic. Works well in a team setting.
  • Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule. 
  • Capability to remain on your feet for hours at a time.
  • Must be able to lift and/or move up to 35lbs.

About San Francisco Giants

Professional Sports Baseball Team

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