1-3 years of experience
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Employment Type:
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Job Category:
Information Services
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VA Community Care Help Desk Job
SAIC | Oak Ridge, Tennessee
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Job Description

VA Community Care Help Desk (Job Number:430343)


The SAIC IT Managed Services Division, located in Oak Ridge, Tennessee, has a CONTINGENT opportunity for an entry level Technical Support Administrator to provide Tier II technical support for the Veterans Administration (VA) Community Care Program.

Qualified candidate will join the VA Community Care team supporting the VA Community Care Viewer. This is a call center environment requiring professional level customer service.

This is a shift work position and the successful candidate must be flexible in days and hours worked.

Basic Qualifications: The applicant must have a High school education or equivalent and 1+ years working on a Help Desk or in a technical support position such as a System Administrator. Server processes and network operations experience is preferred. Applicant must possess strong oral/written communication, organizational, decision-making, excellent customer service, and problem solving skills with the ability to handle multiple tasks and work under pressure. Applicant must be customer focused, detail oriented, a problem solver and able to prioritize work. Applicant must be comfortable in a team-oriented call center environment and be internally motivated. Applicant must have or be able to obtain VA ADP Sensitivity Level I Security Clearances.

Preferred Qualifications: The ideal applicant has Knowledge and recent experience with Security Authentication Tokens, Windows 7, Windows 2008 Server, Microsoft Forefront Identity Management, and familiarity with Microsoft SQL is a plus. Network Administration and/or Desktop support experience is also highly desirable. User experience with Remedy ARS is also a plus.

Clearance Requirements:

Applicant must have or be able to obtain VA ADP Sensitivity Level I Security Clearances.

We are seeking candidates who live in or around the Oak Ridge area in East Tennessee.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Aug 30, 2017, 11:10:35 AM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: ADP1 / IT1
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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