No experience
Employment Type:
Full time
Job Category:
Information Services
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EPA Service Desk (all levels) Job
SAIC | Cookeville, Tennessee
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Job Description

EPA Service Desk (all levels) (Job Number:430234)


Job Description:

- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Incidents within the project are efficiently diagnosed, tracked or quickly be resolved with negligible impact to productivity or customer/user dissatisfaction.
- Contacts are primarily within The Program/Project.
- Interactions involve obtaining or providing information requiring little explanation or interpretation.
- Close supervision involving detailed instructions and constant checking on work performance.
- Work is reviewed for soundness of judgment, overall adequacy and accuracy.
- New to workforce or limited Business knowledge of the position requirements.
- Moderate understanding of general position aspects and some understanding of the detailed aspects of the position.
- Applies skills and company policies to complete a wide range of tasks.



- AA Degree in related discipline & 0 years of experience
- High School & 1+ years of related experience will be accepted in lieu of degree


- Ability to obtain a Public Trust

- 11:00 am-8:00 pm CDT


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Aug 25, 2017, 7:00:47 PM
Primary Location: United States-TN-COOKEVILLE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

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