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Help Desk Support Associate Job
SAIC | Oak Ridge, Tennessee
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Job Description

Help Desk Support Associate (Job Number:430205)


SAIC is seeking a Service Desk Associate in Oak Ridge, TN.

The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications. This is a 24x7x365 shift work position requiring flexibility in work hours.


Must be flexible to work a 24 hour, 7 day per week, 365 day shift. The candidate must pass a 10 panel drug screen prior to start.

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.

Basic Qualifications:

Hardware/software troubleshooting experience.

US Citizenship

High school diploma or GED.

6 months of computer support in a technical call center environment.

Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.

Demonstrated customer awareness, strong written and verbal communication skills.

Provide excellent customer service.

Experience in desktop support, IT concepts, and help desk software.

Proven ability to think and troubleshoot logically, and act decisively in critical situations.

Experience with Microsoft Office Products, Internet Explorer, and Windows.

May be some travel

Preferred Qualifications:

Minimum 2 years experience computer hardware/software support

Technical certifications such as A+, MCP, MCSE, CCNA

Windows XP, Windows 7, IE 6 and IE 8, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2007 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry support

Account administration, password reset experience.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Aug 24, 2017, 7:54:20 PM
Primary Location: United States-TN-OAK RIDGE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

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