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Tier I Service Desk Intern Job
SAIC | Cookeville, Tennessee
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Job Description

Tier I Service Desk Intern (Job Number:429504)



The EPA Service Desk Tier I Agent will take phone calls regarding general questions, remote, password, mobile and outlook. The service desk agent will answer service desk calls from EPA end users and work to resolve their issues. The service agent has to be able to remotely troubleshoot user issues and determine what assistance is needed. If unable to assist, document issue and step taken to resolve before correctly routing to local support or specific group. While assisting with password issues, it is important to verify personnel information and employment. Coaching and development is provided for customer service skills and consistency in handling user issues.



- Associates Degree in related discipline & 0 years of experience
- High School Diploma & 0 years of experience
- student working towards Bachelor's Degree in a related field is preferred

- 11:00 am - 8:00 pm (can be flexible on this)
- 30 hours per week


- Must be able to obtain a Public Trust


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Aug 24, 2017, 2:49:18 PM
Primary Location: United States-TN-COOKEVILLE
Clearance Level Must Currently Possess: Other Clearance
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Part-time

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