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ECM Technical Support Job
SAIC | Santa Ana, California
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Job Description

ECM Technical Support (Job Number:430113)


SAIC has a job opening for an Application Support Specialist to support an Enterprise Content Management services utilizing digital imaging and database software for Orange County using Hyland Software's OnBase product. Application support includes planning, installing, maintaining and performing administration duties for OnBase system software, related tools, utilities and OEM software products.

- Duties will include but not limited to Interface with customers to install and support the OnBase application and related products.
- Provide OnBase presentations and demonstrations as required. Interface with customers to ensure requirements are being met.
- Respond to incidents, problems and work orders as appropriate via SMS Remedy ticket management system.
- Install scanners and verify functionality. Provide minor scanner maintenance, and customer training. Install OnBase software on client workstations.
- Field SMS service calls.
- Candidate will provide support for scanning hardware, workstations, interface components and software to support the scanning hardware.
- Ensure the integrity, security, recoverability and performance assessment of digitally retained documents.
- Candidate will provide technical support and training for digital imaging users in the areas of problem determination, design, maintenance, connectivity, performance and capacity management.


Associate's degree and 6 years of related experience or high school diploma and 8 year

- Experience with ECM products desired
- Experience with Hyland Software desired

Desired skills:

- It is desired the candidate will have experience and support of the following areas:
- Networking essentials (protocols, cabling, LAN, Ethernet, TCP/IP, hardware, software), PC Hardware, Desktop Support
- VB Scripting HTML Scanner hardware (Kodak, Fujitsu, Xerox and others) Scanner hardware Interface (Kofax, VRS, Barcode) MS SQL administration Windows Server administration Windows IIS server Windows 7, 8, 10 Other interface products (Monarch)

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Aug 21, 2017, 9:07:59 PM
Primary Location: United States-CA-SANTA ANA
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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