Experience:
No experience
Employment Type:
Full time
Posted:
8/15/2017
Job Category:
Information Services
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Department of Homeland Security US Citizenship and Immigration Services National Area and Job
SAIC | Blue Springs, Mississippi
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Job Description

Department of Homeland Security US Citizenship and Immigration Services National Area and Transnational IT Operations and Next-Generation Support II (NATIONS II) (Job Number:429954)

Description:



Positions:

- Service Desk Manager-The Service Desk Manager will provide leadership, mentoring, and in-depth day-to-day technical guidance and management oversight to a team of Service Desk Tier I and Tier 2 personnel. The well-qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the organization.
- Service Desk Supervisor-The Service Desk Supervisor should ensure that professional support and response standards are met and maintained. Develop a thorough understanding of client's applicable hardware/software configurations. This includes system backup/recovery, basis software management, security management, Service Desk management software, and library management.

- Service Desk Specialist I- This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.

- Service Desk Specialist II- This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. The employee performing this job should have Service Desk experience and will be required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.

- Field Service Manager- The Field Service Manager will provide leadership, mentoring, and in-depth day-to-day technical guidance and management oversight to a team of Field Service Tier I and Tier 2 personnel. The well-qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the organization.
- Field Service Supervisor-The Field Service Supervisor should ensure that professional support and response standards are met and maintained. Develop a thorough understanding of client's applicable hardware/software configurations. This includes system backup/recovery, basis software management, security management, Service Desk management software, and library management.

- Field Service Specialist-The Field Service Specialist will ensure that professional support and response standards are met and maintained. Must have comprehensive knowledge in the use of personal computers and a solid understanding of software fundamentals. Must be proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies, specifically MS Windows and Office, VPN, remote access, and anti-virus software. The Specialist will communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports. They will provide troubleshooting/repair within desktop and networking support, IT concepts and software applications.

- Service Request Management Specialist- This individual will manage the operations of the IT procurement and inventory management function. Candidates will manage the maintenance of records and databases containing information regarding software licenses, warranties, and service agreements for the organization's assets. The candidate will work to minimize organizational cost through product standardization and tracking.

The Service Request Management Specialist will also be responsible for staying current on changes to vendor licensing models and metrics. Candidates will conduct research and provide recommendations to ensure the company keeps current with ever-changing technology and information in the field of software licensing and compliance.

- Service Center Lead- the Service Center Leads should ensure that professional support and response standards are met and maintained. Develop a thorough understanding of client's applicable hardware/software configurations. This includes system backup/recovery, basis software management, security management, Service Desk management software, and library management.

The States in Which We Will Be Hiring Staff:

- Washington D.C.
- Vermont
- Massachusetts
- Oregon
- Rhode Island
- New Hampshire
- New York
- Connecticut
- Pennsylvania
- West Virginia
- Delaware
- Florida
- Georgia
- South Carolina
- Alabama
- Tennessee
- Mississippi
- Arkansas
- Texas
- Missouri
- Ohio
- Indiana
- Illinois
- Missouri
- Nebraska
- South Dakota
- Minnesota
- Oklahoma
- New Mexico
- Utah
- Montana
- Idaho
- Colorado
- California
- Washington
- Arizona
- Nevada

International Locations Where We Plan To Hire:

- Italy
- Russia
- Ghana
- South Africa
- Greece
- Germany
- Jordan
- England
- Kenya
- Mexico
- Guatemala
- Cuba
- Peru
- Mexico
- Ethiopia
- Haiti
- El Salvador
- Dominican Republic
- Thailand
- China
- Philippines
- India
- South Korea

: SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Aug 14, 2017, 8:33:36 PM
Primary Location: United States-MS-STENNIS SPACE CENTER
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

Other Locations: United States-NY-FLEXWORK, United States-MS-VICKSBURG, United States-NH-FLEXWORK, United States-LA-NEW ORLEANS, United States-RI-PORTSMOUTH, United States-ME-FLEXWORK, United States-TX-FLEXWORK, United States-CO-COLORADO SPRINGS, United States-RI-MIDDLETOWN, United States-OR-PORTLAND, United States-MS-JACKSON, United States-MI-FLEXWORK, United States-CO-FLEXWORK, United States-DC-FLEXWORK, United States-MI-STERLING HEIGHTS, United States-LA-FLEXWORK, United States-RI-NEWPORT, United States-MA-BEDFORD, United States-MS-FLEXWORK, United States-MD-FLEXWORK, United States-CA-LOS ANGELES, United States-CT-FLEXWORK, United States-MA-BURLINGTON

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