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Deputy Program Manager/PMO Manager Job
SAIC | Plano, Texas
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Job Description

Deputy Program Manager/PMO Manager (Job Number:429729)


SAIC is seeking a highly motivated and qualified service delivery manager for Toyota Client Support Services PMO, located in Plano, TX.


- Responsible for Service Measurement, Client Reporting, Invoice and Financing Reporting, Compliance Management, Contract Management, and Business Management. Responsible for oversight an operation consisting of multiple services area (i.e., PMO - Business Management Services, Service Desk Operations, Technical Engineering Services , End User Computing Services).
- Working closely with the customer's Vendor Management Office (VMO), provide consulting and delivering business strategies and solutions to customers at all levels of management.
- Responsibilities also include developing budgets and schedules, task orders and statements of work (SOWs) to meet contractual/project requirements for an assigned portion of a program, participating in and establishing and defining program plan requirements, and monitoring and reporting performance against plans to ensure that contractual, cost and schedule objectives are met.
- Qualifications:
- Bachelor's degree in Computer Science, Engineering or Management Information Systems, or related from an accredited institution and 15 years or more of IT Project Management overseeing a large IT projects.
- Demonstrated ability to manage complex tasks and teams; demonstrated ability to coordinate individuals and groups to meet performance baselines.
- Must have an ITIL certification and current Project Management Professional (PMP) Certificate.
- Strong facilitation expertise with experience and comfort managing project groups through complex concepts/issues.
- Strong writing and presentation skills, with an ability to produce high-quality deliverables.
- Experience providing executive level briefings to advance customers goals, share results of accomplishments, and opportunities for improvement.
- Experience developing services with quantifiable metrics to measure performance and impact from improvement initiatives.
- Supports the planning and execution of the operation's objectives.
- Supports operation leadership to lead through subordinate management where the scope and complexity of responsibilities require the integration of multiple disciplines and functions.
- Supports top-level client and potential client relationships, and contributes to the identification of new opportunities and business area development strategies.
- Supports leadership by promoting ethical behavior and providing guidance to staff on technical and administrative matters.


Skills Required

- Requires strong business analytical skills using Microsoft Excel, for managing Service Level Metric and Key Performance Indicators reporting, invoice and forecasting of work.
- Requires ability to work with technical professionals and other service delivery management in order to develop labor and materials estimates for new work.
- Requires ability to act independently in terms of problem solving and client satisfaction management.
- Requires ability to assist in developing process improvement strategies for the program and working with the client in order to implement and monitor agreed to improvements.
- Requires experience in using Microsoft Project for project plan and schedule development

Desired Skills

- Preferred experience in dealing with SAIC's Contracts and Pricing professionals.
- Preferred experience in using ServiceNow service management system.
- Preferred experience in using procurement systems such as Ariba

Work location Requirements

- The position will be located with the client in Plano, Texas.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Aug 7, 2017, 3:21:19 PM
Primary Location: United States-TX-PLANO
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

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