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ITSM Systems Administrator Job
SAIC | Huntsville, Alabama
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Job Description

ITSM Systems Administrator (Job Number:429699)


SAIC is looking for a Systems Administrator to join our Huntsville, AL team. Candidates is primarily responsible for administering, supporting, configuring, and developing within our ITSM solution.


Supporting, configuring, and administering within an ITSM solution.

Help develop and administer ACLs

Responsible for technical design, development, documentation, system maintenance, system deployments, and version control

Participate and collaborate in requirement analysis, User Acceptance Testing (UAT), and deployments

Perform system and integration testing

SQL Database tuning and optimization

Perform hands-on expert level technical assistance

Assisting with enhancements and maintenance of automated processes and applications within the ITSM echosphere

Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiency's.

Maintaining user accounts across multiple organization such that we meet the proper blend of user business functionality and adherence to compliance

Education and Experience:

Bachelor of Science in Computer Science or Technology related experience

5+ years of industry experience or equivalent combination of education and experience. Experience (4+ years) may be used in lieu of degree.

Required Qualifications:

Experience with maintaining and administering a high availability ITSM solution (BMC Remedy, CA Enterprise Service Desk, CA Unicenter, JIRA Service Desk, Cherwell)

Experience with Web Services Integration (SOAP, REST, and JSON).

Strong understanding of ITIL Framework components such as Service Catalog, Change, Incident, Problem Management, Asset Management, CMDB, Knowledge, SLAs and Release Management.

Experience with analysis, configuration, development and delivery of customizations and solutions.

Experience in scripting (Perl, Ruby, PowerShell, Python)

Excellent problem-solving skills

Desired Qualifications:

Secret Security clearance

Cross platform experience and ability to integrate multi-layered systems

Clearance Requirement:

Must currently possess or be able to obtain a Secret security clearance

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.

EOE AA M/F/Vet/Disability

Job Posting: Aug 4, 2017, 9:14:57 AM
Primary Location: United States-AL-HUNTSVILLE
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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