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Knowledge Management - Help Desk - SharePoint Job
SAIC | Fort Meade, Maryland
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Job Description

Knowledge Management - Help Desk - SharePoint (Job Number:429108)



The Knowledge Manager shall coordinate activities to ensure continued compliance with Command policies and procedures. Knowledge managers utilize information sharing portals to have information readily accessible to personnel and stakeholders. This task requires expertise in developing Microsoft SharePoint portals, database management, and Microsoft office suite applications.

Manage the KM SharePoint (Microsoft SharePoint 2013 including Designer), respond to KM ticket requests analyze and implement improvements to the KM SharePoint site using live data feeds and integration of external capabilities. Identify and resolve any SharePoint specific troubleshooting issues discovered by end users, and also discovered through pre-release testing, including permissions and technical issues.

Daily activities include:

- Post, edit, distribute and maintain appropriate content for classified and unclassified website/portals
- Develop and maintain an accurate, consistent, repeatable process for responses to official questions by collecting, consolidating, and preparing written responses to external RFI or internal query from leadership
- Create and maintain records in compliance with DoD Records Management policies and directives
- Organize data, establish file structures, and ensure information is captured and stored in locations accessible to various user groups
- Develop TTPs for coordinating the flow of information and work to periodically test these TTPs during exercises.
- Integrates information from departments and functions throughout the organization to facilitate easy access, sharing and dissemination of information with internal business partners and external customers
- Trains and educates front-end users of the knowledge management tools
- Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements
- Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized, and facilitate development of controls with business partners through streamlining processes and system automation
- Supports all positions with appropriate analysis and backup materials, collaborates across many business units to communicate complex concepts


- Minimum nine (9) years of experience as a Knowledge Manager and working with Knowledge Management Programs.
- Experience creating, troubleshooting, and maintaining SharePoint applications/pages


- Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy.
- Ability to develop briefing materials, administrative, and logistics support.
- Excellent writing skills and ability to communicate effectively,
- Proficiency in the use of Microsoft Office Suite.


- Bachelor's Degree or higher from an accredited college or university in Information Systems, or related discipline plus a minimum of 9 years of related experience, including SharePoint. OR a Master's degree and 7 years' related experience. 4 additional years' related experience will be considered in lieu of a Bachelor's degree or an Associates and 11 years' related experience.


- TS/SCI with CI Polygraph

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jul 12, 2017, 12:36:37 PM
Primary Location: United States-MD-FORT MEADE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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