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Phone Installation Technician Job
SAIC | Washington, District of Columbia
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Job Description

Phone Installation Technician (Job Number:428951)


SAIC has an opening for a Phone Installation Technician located in Washington, DC.

Job Description:

- TWD Phone Systems Administrator/Installation Technician Vanguard 2.2.1
- The Department of State, Bureau of Information Resource Management (IRM) Telecommunications, Wireless, and Data (TWD) Division provides its users with mission critical LAN/WAN data and voice services across multiple locations in the DC Metro Area.
- In support of these services, the phone systems administrator/installation technician supports the Department of State (DoS) Vanguard Program, Service Management Office (SMO.
- The technician implements/maintains communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.

Description of Duties:

- Configures IP VOIP, digital, and analog phones and extensions.
- Coordinates installation with other contractors and service providers.
- Troubleshoots and resolves voice service outages, tests network back-up procedures, and updates documentation, as needed.
- Administers Avaya phone systems and voice mail systems for over 40+ US sites
- Performs routine and complex administration of voice services (Avaya voice switches and voice mail systems)
- Develop telecommunication solutions to address user needs
- Monitors, logs and track work task performed in a separate data base system
- Identify out- of-sync conditions between separate data base system with telephony information and actual telephone switch
- Develops and recommends solutions to correct out-of-sync conditions between separate data base with telephony information and actual telephone switch


Required Education/Experience:

- Bachelors degree with 5+ years experience. Additional experience in lieu of degree will be considered.

- Working knowledge of AAR (Automatic Alternate Routing) and ARS (Automatic Route Selection) in voice network environment

- Working knowledge and experience with complex Uniform Dial Plans (5-digit dial numbering plans)
- Experience in the design and operation of Avaya Call Center Telephony
- Experience with Avaya Call Center portfolio - ACD (Automatic Call Distribution), EAS (Expert Agent Selection), CMS (Call Management System) and BCMR (Basic Call Management Reporting)
- Experience with Call Vector Designing, testing and problem solving
- Experience with detailed call flowcharts and end-to-end Visio designs
- Experience planning and providing support for Avaya Aura user features/applications

Required Experience/Skills/Attributes:

- Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications
- Ability to interface with end users.
- Willingness to travel and work out of hours and weekends providing on-call support as needed.
- Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, and Documentation Skills.

Clearance Requirement: Must have an Active Secret with ability to obtain a Top Secret clearance.



SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jul 6, 2017, 1:56:25 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No
Travel: Yes, 10% of the time
Shift: Day Job
Schedule: Full-time

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