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(JRDC 16402 ENG III) Software Development Analyst Job
SAIC | US Air Force, Colorado
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Job Description

(JRDC 16402 ENG III) Software Development Analyst (Job Number:428827)



The Remedy System Developer to perform duties relating to Information Technology Service Management (ITSM) Remedy Application operations and Maintenance as well as Atrium CMDB development and enhancement in the Core Applications Services group on the JRDC program at Schriever AFB, CO. This position is contingent upon award.

- The Remedy System Developer will be a member of a team responsible for an existing ITSM Remedy solution that manages Missile Defense Agency (MDA) IT and property operations activities.

- Primary focus for this position will be the management and maintenance of the BMC ITSM Change management platform and Task management subsystems.

- Plan, test and implement major system upgrades while focusing on future growth and development needs.

- Perform development, change, testing and deployment of MDIOC processes into Remedy.

- Perform local customizations and system enhancements necessary to meet business needs.

- Provide guidance on system high-availability solutions and ensure system availability needs are met.

- Additional tasks will include:

- Administer application data daily, process queries and reports as requested by users.

- Interface with other team members to ensure cross-platform module compatibility and standardization.

- Maintain a high working knowledge of all aspects of the Remedy systems, integrations and modules to provide backup for other team members.

- Create and manage user documentation and provide one-on-one user assistance as necessary.

Location(s): Schriever Air Force Base


- Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience


- Must have a DoD Secret Clearance


- Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications and Atrium CMDB.

- Minimum application experience in ITSM should include Incident, Problem, Change, Asset and Knowledge management.

- Candidate must possess strong verbal and written communication skills.

- Candidate must have completed and be enrolled in Continuing Education (CE) with a Security+ certification.


- Bachelor's degree in Computer Science, Information Systems or related discipline and 8 years experience with 6 of those years experience in the IT field.

- Familiarity with MDIOC.

- Experience with several of the following: BMC Atrium CMDB 8.x/9.x, BMC/Remedy Action Request System (ARS) 8.x/9.x, BMC Remedy ITSM Suite 8.x/9.x (Asset , Service Desk, Service Level Management, Incident, Problem, Change Management and Service Request Management).

- Familiarity with managing high availability solutions.

- Familiarity with MS SQL Server 2005/2008, managing web technologies and MS Windows current server and client operating systems.

- Must be a team player and able to work in a team and structured change environment.

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jun 29, 2017, 2:40:20 PM
Primary Location: United States-CO-COLORADO SPRINGS
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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