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Employment Type:
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Job Category:
Information Services
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LAN/WAN Support Specialist Job
SAIC | Washington, District of Columbia
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Job Description

LAN/WAN Support Specialist (Job Number:427956)


Job Description:

- This is an opening for a LAN/WAN Support Specialist to support a Department of State (DoS) Bureau of Information Resource Management (IRM) program.
- This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission.
- IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department.
- Program is named "Vanguard 2.2.1" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering.
- This is an entry to mid-level position within the Vanguard 2.2.1 Program's Service Management Office (SMO), acting as an LAN/WAN Support Specialist.
- This position is for shift work on the LAN/WAN Operations team supporting the Domestic Technical Services (DTS) branch of DoS.
- The position directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution.
- Description of Duties:
- Monitoring network infrastructures and performing troubleshooting as issues arise.
- Escalating issues as required to Tier 3 staff and monitoring issues through the trouble life cycle.
- Assisting with updating standard operating procedures, network topology documentation, and other documentation.
- Documenting activities in Remedy helpdesk and incident management system, as part of day-to-day operations and to support SLAs, reporting metrics, and key performance indicators.
- Performing IOS and software upgrades on network infrastructures.
- Ensuring mid-shift SLAs are met and identifying trouble areas that could negatively impact the ability to maintain SLAs.
- Rack-mounting and de-installing communications equipment and associated cabling.


TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience

Required Experience/Skills/Attributes:

- Operator/maintenance training or experience on various crypto equipment such as KG-84 series, KG- 75, KG-175D, and TACLANE.
- Experience in the tech control environment.
- Basic electronics or computer repair skills.
- Technical writing skills.
- Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.

Desired Experience/Skills/Attributes:

- Defense Red Switch Network (DRSN) experience.
- Technical training in computer science or related field.
- Experience repairing and terminating fiber optic cables.
- AutoCAD or Visio experience.
- Radio/satellite background.
- CCNA certification.
- Network+ or comparable certification.
- ITIL ® Foundation certification.
- Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.

Clearance Requirement:

- TOP SECRET (Active) with the ability to be granted TS/SCI

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Jun 2, 2017, 8:25:57 AM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

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