No experience
Employment Type:
Part time
Job Category:
Program Center Manager
(This job is no longer available)
Ruffalo Noel Levitz | Gainesville, FL
Grad Date

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Job Description

RNL is adding to our Gainesville, Florida team! We are seeking experienced management talent to serve as an on-campus Program Center Manager.

The role of Program Center Manager (PCM) is a dynamic career opportunity centered on leading the calling center component of an annual giving or enrollment effort at a college or university. Program Center Managers manage a staff of students who are employed to engage in conversation with alumni, parents and friends of the University utilizing CAMPUSCALL.

The Program Center Manager is responsible for creating strategies for client success by using past performance and current trends to set and achieve goals, being innovative in staffing and motivation, and collaborating with Ruffalo Noel Levitz teams to drive and support performance.

The selected Program Center Manager will relocate to the Gainesville area following a required new manager training program.


* Maintain positive relationships with clients, subordinates and senior management while positively representing Ruffalo Noel Levitz.
* Manage a part-time Calling Center staff. Including responsibility to recruit, interview and train student fundraisers and supervisors. Motivation & retention of student staff is a key responsibility of the role.
* Set, meet and exceed performance, budgetary and staffing goals including tracking and impacting performance progress and statistical trending
* Engage in on-going professional development, utilizing internal resources as well as industry leaders to grow knowledge and management acumen (Ruffalo Noel Levitz offers tuition assistance in addition to on-demand internal professional development opportunities).
* Use moderate math to perform daily, weekly and long-term statistical analysis
* Oversee and execute the needed Human Resources elements at a specific calling center including entering and submitting Payroll, paperwork and disciplinary action. Support is offered by Ruffalo Noel Levitz corporate Human Resources team.

QUALIFICATIONS: Education, Licenses/Certifications and Work Experience:


* Bachelor's degree or greater
* Strong supervisory ability, organizational and communication skills
* Basic comfort with mathematics
* Must be multi-task oriented
* Demonstrated ability to analyze statistics
* Experience working in higher education fundraising or enrollment (Calling Center and/or Annual Fund experience)
* Dedication and flexibility to maintain a weekly work schedule of Sunday - Thursday, 12:30 pm - 9:30 pm
* Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
* Willingness and ability to travel as needed for training, professional development
* Valid Driver's License
* Infrequent light physical effort required
* Must be able to work in an environment where the noise level is moderate

About Ruffalo Noel Levitz

At Ruffalo Noel Levitz, we have a depth of experience and data that is unrivaled in our industries: a team with firsthand experience as practitioners in the fields we serve and the largest, most comprehensive data sets available. As a result, we offer the most effective research-driven, technology-enabled services, consulting, and software solutions you'll find. But what's most important is what that means for you and your organization. We believe in the promise of higher education and the potential of nonprofit organizations. Our work focuses on cultivating the kind of communities that help these institutions and organizations flourish. We facilitate the way a student chooses to experience and engage with your institution: their journey to learn about the school, the transformative journey that comes with four years maturing and learning at that right fit institution, how equipped they are to navigate their journey post-graduation, and how they choose to support the institution that has made that possible-so the next generation of students can embark on their own journeys. We further the cause of your nonprofit organization, working with you to engage the advocates who help you fulfill your mission and to cultivate new supporters who will advance your work and the impact you can make on your organization and your community. In short, we work with you to translate our knowledge into meaningful solutions for you. One of our team members sums it up: "The problems are pretty much universal, but the solutions are client-specific, and we go to great lengths to understand the tradition, the history, the personality, the ambitions, the limitations, and the constraints of our clients." At our core we are about smart strategy and practical solutions that meet your goals and needs: we invite you to learn more about what we're all about, and we welcome a conversation to explore what that can mean for you. In addition to the services we offer through Ruffalo Noel Levitz, we offer specific solutions via our several divisions: