1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Call Center Business Representative
Rockland Trust | Plymouth, Massachusetts
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Job Description

At Rockland Trust, we believe each relationship matters. That means we are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed. We recognize that in competitive financial services markets, employees make the difference between an ordinary company and an excellent one. Employees come to Rockland Trust with different backgrounds and experiences. These differences together can result in greater creativity, better insights, and improved decision-making, all vital to Rockland Trust's success in the New England marketplace.

Business Liaisons are responsible for providing phone support to our small business customers and prospects as well as providing backup support to our consumer customers. Business Liaisons will also work to build and deepen business relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Additionally, our Liaisons will ensure the customer's needs are met by partnering with the appropriate business groups to serve the customer's banking, small business, mortgage and investment needs.

To assist the bank in meeting and exceeding expectations the CIC Business Liaison has several positional responsibilities. They include but are not limited to:

* Display a desire to build rapport and expand relationships with business customers using key behaviors and methodologies taught on the job.
* Maintain sales momentum by engaging business customers in a needs-based selling process that aids in the achievement of the bank's sales goals with an emphasis on increasing new business households, business deposit accounts and through prospecting, and referrals.
* The Business Liaison will assist in growing the number of business accounts by handling targeted callout prospect campaigns.
* Maintain and apply a thorough knowledge of the advantages of banking with Rockland Trust through the business products and services provided by the Bank.
* Act as a liaison between CIC and business partners to identify and resolve customer issues.
* Maintains responsibility for other duties, processes and procedures as may be required from time to time by management including:
* Handle incoming customer calls following established policies and procedures in an efficient and productive manner.
* Complete all training requirements on time.

A Business Liaison should have or exhibit the following characteristics and qualifications:

* Minimum of one year sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities
* Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities with new and existing customers/clients
* Exhibits excellent verbal and written communication skills, along with strong technical skills and computer knowledge.
* A strong sales oriented personality is a must along with the ability to motivate others.
* Prior call center experience (minimum of two years) preferred.
* Thorough understanding of Rockland Trust business Products.
* Must be able to handle multiple priorities with attention to detail.
* High School diploma required (4 year college degree or equivalent work experience preferred).
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Shifts may include weekends and non-regular hours
* This position reports directly to CIC Manager.
* Candidates must complete the following courses/certificate programs
* Communication Certificate curriculum
* Professional Bankers certificate
* OMEGA Turning Service Into Sales course
* Talking business with small business course

Additional information:

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Rockland Trust

In addition, Rockland Trust recently made a contribution to the Neighborhood Housing Services of South Shore(NHSS). Rockland Trust President and CEO Christopher Oddleifson will be presenting NHSS Executive Director Normand Grenier with a check for $5,000. Rockland Trust Company is a full-service community bank serving Southeastern Massachusetts and Cape Cod. The company provides a wide range of personal, small business, commercial banking and investment management products and services. To find out more about Rockland Trust Company, visit our website at www.rocklandtrust.com .

This company profile was created by AfterCollege and is about Rockland Trust. This page is not endorsed by or affiliated with Rockland Trust. For questions regarding company profiles, please email: care@aftercollege.com.