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Genesys SIP Telephony Engineer
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Job Description

Seeking a Telephony Engineer with Genesys SIP background, for a leading Telecom Company in Chicago. The Telephony Engineer will mainly be responsible to plan, design, develop, implement and support Telephony related infrastructure technologies including large Genesys call center implementations

Atleast 7 - 10 years' experience in SIP Server, SIP Endpoints, GAX, Feature Server, VoIP Networking Architecture, SBC, PSTN Gateway and Database required. Familiarity with NICE call recording integration desired.

Provide subject matter expertise around the specific technologies, and project lead oversight for the deployment of infrastructure projects.

Act as primary vendor interface and tier-three support for applications and technologies provided and supported by vendors.

Call Center Technologies:

  • Genesys - SIP Server
  • Genesys - Workspace Desktop Edition (WDE)
  • Genesys - Feature Server & GAX
  • Genesys - Call Center Pulse - CCPulse/Pulse
  • Audio Codes and/or Genesys SIP Endpoints
  • VoIP & SIP Networking Architecture
  • Netscout nGenious ( desired)
  • NICE call recording integration - Engage, Perform

Other Call Center Technologies:

  • Genesys - ICON/InfoMart
  • Genesys - Genesys Voice Portal IVR
  • Genesys - Outbound Contact Server (OCS)
  • Virtual Hold Technologies - Virtual Hold (VHT)
  • NICE Systems call recording & analytics - Engage, Perform, RTI
  • Aspect - eWorkforce Management (eWFM)
  • Empirix OneSight, VoiceWatch
  • Oracle (Acme Packet) Session Border Controller (SBC)
  • Audio Codes Mediant Gateway
  • PCI Segmentation


Applicants must be eligible to work in the specified location

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